Customer Service Awards
Awards in these categories will be presented at The 17th Annual American Business Awards® banquet on Tuesday, June 11, 2019 at the Marriott Marquis Hotel in New York City. Learn about the judging and awards process here.
Customer Service Department of the Year - Automotive and Transport Equipment
GOLD STEVIE® WINNER:
CareGard Warranty Services, Inc., Grapevine, TX
PagerDuty, San Francisco, CA
Customer Service Department of the Year - Computer Services
GOLD STEVIE® WINNER:
Qumu, Minneapolis, MN
SILVER STEVIE® WINNERS:
Rimini Street, Las Vegas, NV:
Spinnaker Support, Greenwood Village, CO
BRONZE STEVIE® WINNER:
BlueHost, Tempe, AZ
Customer Service Department of the Year - Computer Software - Less Than 100 Employees
GOLD STEVIE® WINNER:
SnapEngage, Boulder, CO
SILVER STEVIE® WINNERS:
QLess, Pasadena, CA
ShippingEasy, Austin, TX
Untangle, San Jose, CA
BRONZE STEVIE® WINNERS:
DATABASICS, Reston, VA
Eleyo, St. Paul Park, MN
FastSpring, Santa Barbara, CA
Passageways, Lafayette, IN
Customer Service Department of the Year - Computer Software - More than 2,500 Employees
GOLD STEVIE® WINNER:
Ultimate Software, Weston, FL
Customer Service Department of the Year - Computer Software - Up to 2,500 Employees
GOLD STEVIE® WINNER:
Kaspersky Lab North America, Woburn, MA
SILVER STEVIE® WINNERS:
Constant Contact Waltham, MA
Diligent Corporation, New York, NY
Definitive Healthcare, Framingham, MA
Openlink, Uniondale, NY
BRONZE STEVIE® WINNERS:
Aventri, Norwalk, CT
Buildertrend, Omaha, NE
INSZoom.com Inc., Pleasanton, CA
Mavenlink, Irvine, CA
ParkMobile, Atlanta, GA
SoftPro, Raleigh, NC
Customer Service Department of the Year - Consumer Products - Durables
GOLD STEVIE® WINNER:
Samuel Hubbard Shoe Company, Mill Valley, CA
SILVER STEVIE® WINNER:
TCL, Corona, CA
BRONZE STEVIE® WINNER:
Empire Today, LLC, Northlake, IL
Customer Service Department of the Year - Consumer Services
GOLD STEVIE® WINNER:
Richmond Alarm Company, Midlothian, VA
BRONZE STEVIE® WINNERS:
Hyatt Legal Plans, Cleveland, OH
I Am Enough, Venice, CA
Customer Service Department of the Year - Financial Services
GOLD STEVIE® WINNER:
Abrigo, Austin, TX
SILVER STEVIE® WINNER:
Allianz Global Assistance, Richmond, VA
BRONZE STEVIE® WINNERS:
PayJunction, Santa Barbara, CA
Wells Fargo Treasury Management, San Francisco, CA
Customer Service Department of the Year - Food and Beverage
GOLD STEVIE® WINNER:
Nakedwines.com. Napa, CA
Customer Service Department of the Year - Insurance
GOLD STEVIE® WINNER:
SCAN Healthplan, Long Beach, CA
SILVER STEVIE® WINNER:
Electric Insurance Company, Beverly, MA
BRONZE STEVIE® WINNER:
RoamRight, an Arch Brand, Hunt Valley, MD
Customer Service Department of the Year - Other
GOLD STEVIE® WINNER:
Edmentum, Richardson, TX
Customer Service Department of the Year - Real Estate
GOLD STEVIE® WINNER:
AppFolio, Inc., Santa Barbara, CA
BRONZE STEVIE® WINNER:
Rentec Direct, Grants Pass, OR
Customer Service Department of the Year - Telecommunications
GOLD STEVIE® WINNER:
IntelePeer, San Mateo, CA
SILVER STEVIE® WINNER:
Allied Telecom Group, LLC, Arlington, VA
BRONZE STEVIE® WINNER:
Cricket Wireless, Atlanta, GA
Customer Service Team of the Year - Automotive and Transport Equipment
GOLD STEVIE® WINNER:
Spireon, Inc., Irvine, CA
Customer Service Team of the Year - Business Services
GOLD STEVIE® WINNER:
OptConnect, Kaysville, UT
Customer Service Team of the Year- Computer Services
GOLD STEVIE® WINNER:
Rimini Street, Las Vegas, NV: Rimini Street’s Global SAP Support Team
Customer Service Team of the Year - Computer Software
GOLD STEVIE® WINNER:
Diligent Corporation, New York, NY
SILVER STEVIE® WINNERS:
Optimizely, San Francisco, CA
ShippingEasy, Austin, TX
SoftPro, Raleigh, NC
BRONZE STEVIE® WINNERS:
Constant Contact Waltham, MA
DigiCert, Lehi UT
iCIMS Inc., Holmdel, NJ
JobAdder, Commerce City, CO
Reltio, Redwood Shores, CA
sales-i Inc, Chicago, IL
Squarespace, New York, NY
Customer Service Team of the Year- Financial Services
GOLD STEVIE® WINNER:
Lendio, South Jordan, UT
BRONZE STEVIE® WINNERS:
Allianz Global Assistance, Richmond, VA
John Hancock Financial Services, Boston, MA: Keeping Participants First – in a post-DOL world
Wells Fargo Treasury Management, San Francisco, CA: Treasury Management Client Services Healthcare Team
Customer Service Team of the Year - Hospitality and Leisure
GOLD STEVIE® WINNER:
Marriott Vacations Worldwide, Orlando, FL: Customer Advocacy- Science and Art
BRONZE STEVIE® WINNER:
Trade Center Management Associates, Washington, DC: Concierge Department
Customer Service Team of the Year - Insurance
GOLD STEVIE® WINNER:
Electric Insurance Company, Beverly, MA
BRONZE STEVIE® WINNER:
Legal Resources, Virginia Beach, VA
Customer Service Team of the Year - Other
GOLD STEVIE® WINNER:
Orange County Property Appraisers’ Office, Orlando, FL
Customer Service Team of the Year - Telecommunications
GOLD STEVIE® WINNER:
Nitel, Chicago, IL: Quick Action by Nitel Network Operations Center (NOC) Saves Bank Costly Downtime
Customer Service Executive of the Year
GOLD STEVIE® WINNERS:
Podium, Lehi, UT: Chris Nielson, Vice President of Customer Success
Wells Fargo Treasury Management, San Francisco, CA: Rob Noon, Head of Treasury Management Client Services
BRONZE STEVIE® WINNERS:
Forrest Solutions, New York, NY: Juan Pazmino, Chief Operating Officer and Owner
Lotame, Columbia, MD: Brian Cochran, Director of Client Account Management
OwnBackup, Fort Lee, NJ: Lihod Rachmilevitch, Vice President of Pre-Sales & Customer Support
Rimini Street, Las Vegas, NV: Craig Mackereth, Group Vice President, Global Support