2019 Stevie® Award Winners
The following nominations were presented with Gold, Silver, Bronze or People's Choice Stevie® Awards in the 13th annual Stevie Awards for Sales & Customer Service. Ten Grand Stevie Awards were also conferred. The awards were presented during a gala event at Caesars Palace in Las Vegas, Nevada on Friday, February 22.
♦ Browse Photographs of the Awards Event
♦ Download the Official Awards Banquet Program Book (PDF)
♦ Watch Interviews with Stevie Award Winners | Downloadable Clips
♦ Watch Clips of the Awards Presentations | Downloadable Clips of the Awards Presentations | Downloadable Clips of the Videos Shown During the Presentations
Categories
Sales
Sales Individuals
Sales Team
Sales Achievement
Sales Distinction
Customer Service & Contact Center
Customer Service & Contact Center Individual
Customer Service & Contact Center Team
Customer Service & Contact Center Achievement
Customer Service Department
Customer Service Success
New Product & Service
Solution Provider
Business Development
Grand Stevie Award Winners
The following organizations were presented with Grand Stevie Award trophies as the winningest organizations in the 2018 competition. Their rankings were determined on a points system, with a Gold Stevie win counting for three points, a Silver Stevie win for two points, and a Bronze Stevie win for 1.5 points.
#1: DP DHL
#2: IBM
#3: HomeServe USA
#4: Sales Partnerships, Inc
#5: VIZIO Inc.
#6: Delta Vacations
#7: ValueSelling Associates
#8: Dell Technologies
#9: GuideWell Connect
#10: Cvent
Senior Sales Executive of the Year
GOLD STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, CO USA: Fred Kessler - Chief Sales Officer of Sales Partnerships
SILVER STEVIE® WINNERS:
Social Sentinel, Inc.; Burlington, VT USA: Brendan Cotter - Driving Success and Building Teams
Wyndham Destinations, Orlando, FL USA: Matt Chodak, Senior Vice President of Sales & Marketing
BRONZE STEVIE® WINNERS:
Cvent, McLean, VA USA: Chuck Ghoorah, Co-founder and President of Worldwide Sales and Marketing
Nationwide Title Clearing, Inc., Palm Harbor, FL USA: Danny Byrnes, Vice President of Sales & Marketing
Pure Incubation, Topsfield, MA USA: Chris Rack, Chief Revenue Officer
Vivint Solar, Lehi, UT USA: Chance Allred - Senior Sales Executive
Worldwide Sales Executive of the Year
GOLD STEVIE® WINNER
WP Engine, Austin, TX USA: Matt Schatz, SVP of Global Sales
National Sales Executive of the Year
GOLD STEVIE® WINNER:
Zee Entertainment Enterprises, Mumbai, India: Rejo Francis Thekkinedath, Circle Head National Sales
SILVER STEVIE® WINNERS:
ActiveCampaign, Chicago, IL USA: Adam Johnson, SVP of Sales at ActiveCampaign, is on a mission to lead the best Sales team in the world.
Sales Partnerships, Inc., Broomfield, CO USA: The Top Gun National Sales Executive - Eugene Higby
Vivint Solar, Lehi, UT USA: Paul Dickson, Chief Revenue Officer
BRONZE STEVIE® WINNERS:
Adobe Systems Incorporated, San Jose, CA USA: Robbie Traube, Vice President Strategic Accounts
Bloomberg Tax, Arlington, VA USA: Greg Amdur, VP and Head of Sales with Bloomberg Tax, Transforms Sales Challenges into Success
Cricket Wireless, Atlanta, GA USA: Dave Fine, VP of Sales, Brings the Cricket Retail Experience to the Next Level
Evergage, Somerville, MA USA: Bryan Head, Chief Revenue Officer
iHeartMedia, Inc., New York, NY USA: Sam Gerb, Account Executive
Sales Director of the Year
GOLD STEVIE® WINNER:
Holiday Inn Club Vacations, Orlando, FL USA: Jorge Ramirez, Sales Director
SILVER STEVIE® WINNERS:
Sales Partnerships, Inc., Broomfield, CO USA: Brian Duxbury, Sales Director
Zee Entertainment Enterprises, Mumbai, India: Rejo Francis Thekkinedath, Sales Director
BRONZE STEVIE® WINNERS:
DHL Express, Canada, British Columbia, Canada:Tim Waet, Area Sales Manager, British Columbia
DHL Express, Johannesburg, South Africa: Wayne Van Rensburg (DHL Express South Africa)
Vivint Solar, Lehi, UT USA: Taylor Turnbull, Sales Director
Sales Manager of the Year
GOLD STEVIE® WINNER:
Delta Vacations, Minot, ND USA: Patti Luyten: Driving sales by leading from the heart
SILVER STEVIE® WINNERS:
j2 Global, Inc., Ottawa, ON Canada: Alaa Gedeon, Senior Manager of Sales
Zee Entertainment Enterprises, Mumbai, India: Rejo Francis Thekkinedath, Circle Head - Sales
BRONZE STEVIE® WINNERS:
Cvent, McLean, VA USA: Paul Vasilionak, Regional Sales Manager, Cvent Hospitality Cloud
DHL Express (Canada) Ltd., Richmond, BC Canada: Tim Waet, Sales Manager, Superstar Coach
DHL Express Mauritius, Port Louis, Mauritius: Ibtisaam Khodabaccus, Sales and Marketing Manager
DHL Express, Nairobi, Kenya: Edna Kerubo, Country Commercial Manager
Sales Operations Professional of the Year
GOLD STEVIE® WINNER:
HomeServe USA, Norwalk, CT USA: Invaluable Provider of Expertise and Support to Sales Teams - Jamie Martelino
SILVER STEVIE® WINNER:
j2 Global, Inc., Ottawa, ON Canada: Alaa Gedeon, Senior Manager of Sales
BRONZE STEVIE® WINNERS:
Adaptive Insights, A Workday Company, Palo Alto, CA, USA: Laura Adint, Vice President of Sales and Services Operations
Sales Partnerships, Inc., Broomfield, CO USA: Orion Wiseman - Sales Operations Professional
Sales Training or Education Professional of the Year
GOLD STEVIE® WINNER:
RAIN Group, Framingham, MA USA: John Doerr ‘ Sales Training Expert’s Focus on Behavior Change Leads to Substantial Results
SILVER STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, CO USA: Jeff Valentine - Training Guru!
BRONZE STEVIE® WINNERS:
Holiday Inn Club Vacations, Orlando, FL USA: Tim Stofer, Divisional Sales Training Manager for Region 1
Texas Instruments, Dallas, TX USA: Frances Yingjie Mai, Global Talent Development Manager
Sales Representative of the Year - Business Services Industries
GOLD STEVIE® WINNER:
NuCO2, Stuart, FL USA: Chris Kourcklas - Record Setting Sales Excellence
BRONZE STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, CO USA: Leading-Edge Sales - Jamie Bevel
Sales Representative of the Year - Other Services Industries
GOLD STEVIE® WINNER:
Wyndham Destinations, Orlando, FL USA: Luciano Baptista
SILVER STEVIE® WINNERS:
Delta Vacations, Minot, ND USA: Lisa Norwood: Making vacations dream a reality
Wyndham Destinations, Orlando, FL USA: Rock White
BRONZE STEVIE® WINNERS:
GuideWell Connect, Jacksonville, FL USA: Maria Monzon-Ramirez
UPMC Health Plan, Pittsburgh PA USA: Melanie Katip - Exceeding Expectations
Sales Representative of the Year - Technology Industries
GOLD STEVIE® WINNER:
Chorus.ai, San Francisco, CA USA: Kat Nemmers, Exceeds Every Expectation While Driving Industry Transformation
Sales Representative of the Year - All Other Industries
GOLD STEVIE® WINNER:
Holiday Inn Club Vacations, Orlando, FL USA: Kathleen Holder, Sales Representative
SILVER STEVIE® WINNER:
DHL Express, Nairobi, Kenya: Morris Mutisya, Sales Representative
BRONZE STEVIE® WINNERS:
DHL Express DRC, Kinshasa, Democratic Republic of the Congo: Sylvie Louya, Sales Representative
Holiday Inn Club Vacations, Orlando, FL USA: Jose Rangel, Sales Representative
Vivint Solar, Lehi, UT USA: Dave Madsen, Sales Representative
Woman of the Year in Sales
GOLD STEVIE® WINNER:
Allstate - Bishop Family Insurance Agency, Fredericksburg, VA USA: Kristin Bishop, She Leaves a Little Sparkle Wherever She Goes
SILVER STEVIE® WINNERS:
Holiday Inn Club Vacations, Orlando, FL USA: Joanna Tadich, Regional Vice President of Sales and Marketing
HomeServe USA, Norwalk, CT USA: Making Significant Inroads in a Short Timeframe Into a New and Promising Market - Brianna Govoni
Wyndham Destinations, Orlando, FL USA: Rhonda Schulke, Sales Representative
BRONZE STEVIE® WINNERS:
Chorus.ai, San Francisco, CA USA: Kat Nemmers - Account Executive who Exceeds Every Expectation While Driving Industry Transformation
DHL Express, Johannesburg, South Africa: Carla Ferreira, Relationship Channel Manager
GuideWell Connect, Jacksonville, FL USA: Maria Monzon-Ramirez, Retail Center Sales
Nationwide Title Clearing, Inc., Palm Harbor, FL USA: Debbie Lastoria, Vice President of National Sales
Sales Partnerships, Inc., Broomfield, CO USA: Leading-Edge Sales - Jamie Bevel
Account Management Team of the Year
GOLD STEVIE® WINNER:
Cvent, McLean, VA USA: Cvent’s Hospitality Cloud Account Management Team
SILVER STEVIE® WINNER:
AdCellerant Denver, CO USA: AdCellerant 2019 Account Management Team
BRONZE STEVIE® WINNERS:
Cvent, McLean, VA USA: Cvent’s Event Cloud Account Management Team
HomeServe USA, Norwalk, CT USA: HomeServe Account Management Team
Global Sales Team of the Year
GOLD STEVIE® WINNER:
TourRadar, Toronto , ON Canada: TourRadar Cruise Team
SILVER STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, CO USA: Making the Sales Flow in Industrial Water Filtration with SPI
BRONZE STEVIE® WINNER:
j2 Global, Inc., Ottawa, ON Canada: The Global Campaigner Sales Team
National Sales Team of the Year
GOLD STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, CO USA: SPI Field Sales in Every Significant US Market with Wall Street Watching
SILVER STEVIE® WINNERS:
FMT Consultants, Carlsbad, CA USA: Consistent Sales Motion Ensures Exponential Growth
NuCO2, Stuart, FL USA: NuCO2 in 2018: Perform as We Transform.
BRONZE STEVIE® WINNERS:
Adaptive Insights, A Workday Company, Palo Alto, CA USA
Allianz Global Assistance, Richmond, VA USA
Cricket Wireless, Alanta, GA USA: Cricket Wireless Team Brings the Power of Prepaid Wireless to the Next Level
Holiday Inn Club Vacations, Orlando, FL USA: Founder's Club
iHeartMedia, Inc., New York, NY USA: iHeartMedia Enterprise Demand Generation
Nationwide Title Clearing, Inc., Palm Harbor, FL USA
Pure Storage, Mountain View, CA USA
SoftPro, Raleigh, NC USA: SoftPro Sales Team Soars to New Heights
Field Sales Team of the Year
GOLD STEVIE® WINNER:
FMT Consultants, Carlsbad, CA USA: Field Sales Committed to Sales Transformation
SILVER STEVIE® WINNERS:
Sales Partnerships, Inc., Broomfield, CO USA: Making the Sales Flow in Industrial Water Filtration with Sales Partnerships
Sales Partnerships, Inc., Broomfield, CO USA: SPI Delivers Historic Field Sales Results With Wall Street Carefully Watching
BRONZE STEVIE® WINNERS:
DHL Express, Nairobi, Kenya: DHL Express Kenya Field Sales Team
DHL Express Mauritius, Port Louis, Mauritius: DHL Express Mauritius Field Sales Team
DHL Express Uganda, Kampala, Uganda: DHL Express Uganda Field Sales Team
Inside or Telesales Team of the Year
GOLD STEVIE® WINNER:
UPMC Health Plan, Pittsburgh PA USA: UPMC Telesales Team: Building Upon Success
SILVER STEVIE® WINNER:
Logical Position, Portland, OR USA: Logical Position Overhauls Telesales Team Training Amidst Rapid Growth
BRONZE STEVIE® WINNERS:
DHL Express Brazil LTDA, Sao Paolo, Brazil: Leveraging Sales Performance through Telesales
GES, Las Vegas, NV USA: Sales through Service!
HomeServe USA, Norwalk, CT USA: True Partnership That Leads to Resounding Sales Success
QNB Finansbank, Istanbul, Turkey: QNB Finansbank Telesales Team
Online Sales Team of the Year
GOLD STEVIE® WINNER:
Comcast, Philadelphia, PA USA: Xfinity.com Sales Team Propels Digital-First Momentum Further
BRONZE STEVIE® WINNER:
Offerpad, Gilbert, AZ USA
Sales Support Team of the Year - Business Services Industries
GOLD STEVIE® WINNER:
Employment Background Investigations Inc., Owings Mills, MD USA: EBI: Blending Teams to Give Clients the Best Onboarding Experience
Sales Support Team of the Year - Other Service Industries
GOLD STEVIE® WINNER:
Delta Vacations, Minot, ND USA: Reservations Support: Supporting sales and service
SILVER STEVIE® WINNERS:
IBM, Armonk, NY USA: Achieving Excellence in Maintenance Contract Renewals
Sales Partnerships, Inc., Broomfield, CO USA: SPI Sales Support Delivers on Massive Nationwide Scale
UPMC Health Plan, Pittsburgh PA USA: 2019 UPMC Sales Support Team
BRONZE STEVIE® WINNERS:
Vivint Solar, Lehi, UT USA: Sales Marketing - Sales Support Team
Vivint Solar, Lehi, UT USA: Sales Operations Team
Sales Support Team of the Year - Technology Industries
GOLD STEVIE® WINNER:
IBM, Armonk, NY USA: Winning with WinSights
BRONZE STEVIE® WINNERS:
IBM, Armonk, NY USA: Accelerating in New Way of Working
IBM, Armonk, NY USA: Boost Your Best - Towards Process and Automation Excellence
IBM, Armonk, NY USA: Gaining Efficiency in Sales thru Automation
Sales Operations Team of the Year
GOLD STEVIE® WINNER:
HomeServe USA, Norwalk, CT USA: Providing the Infrastructure for Sales Success
SILVER STEVIE® WINNER:
Genpact, New York, NY USA: Growth Operations at Genpact - Sales Operations team
BRONZE STEVIE® WINNER:
IBM, Armonk, NY USA: Winning with Data Analysis
Virtual Technology Sales Enablement and Pre-sales Team of the Year
GOLD STEVIE® WINNER:
Cisco Systems, Inc., San Jose, CA USA: Cisco Global Virtual Engineering (GVE) Organization
Sales Management Team of the Year
GOLD STEVIE® WINNER:
EFG Companies, Irving, TX USA: Training For Success
SILVER STEVIE® WINNERS:
Nutrisystem, Inc., Fort Washington, PA USA: Managing Lifetime Value: Pivoting from Sales to Retention
Sales Partnerships, Inc., Broomfield, CO USA: Sales Management Team's Monumental Million
BRONZE STEVIE® WINNERS:
CareGard Warranty Services, Inc., Grapevine, TX USA: Outstanding Service Led by the Best Sales Team
GuideWell Connect, Jacksonville, FL USA: Stepping up for Success
iHeartMedia, Inc., New York, NY USA: iHeartMedia Inside Sales Management Team
Award for Innovation in Sales - Business Services Industries
GOLD STEVIE® WINNER:
WNS (Holdings) Limited, Mumbai, India: Innovation in Sales
BRONZE STEVIE® WINNERS:
FLEETCOR Technologies, Peachtree Corners, GA USA: How FLEETCOR Generates Sales by Merging Tradition & Technology
Sales Partnerships, Inc., Broomfield, CO USA: Machine Learning Improving Recruiting and Performance Management
Award for Innovation in Sales - Other Service Industries
GOLD STEVIE® WINNER:
HomeServe USA, Norwalk, CT USA: Innovative Approach Focusing on People Not Products
Award for Innovation in Sales - Technology Industries
GOLD STEVIE® WINNER:
IBM, Armonk, NY USA: SCORE - Improving Sales Win Rates with Cognitive Modeling and Process Automation
BRONZE STEVIE® WINNER:
IBM, Armonk, NY USA: BlueSeller - Cognitive one stop shopping to simplify sellers’ experience
Award for Innovation in Sales - All Other Industries
GOLD STEVIE® WINNER:
Salesforce.com, San Francisco, CA USA & Sacramento Kings, Sacramento, CA: Achieving 'Wow' Moments with Salesforce
SILVER STEVIE® WINNER:
Holiday Inn Club Vacations, Orlando, FL USA: iVacation
BRONZE STEVIE® WINNERS:
Sales Partnerships, Inc., Broomfield, CO USA: Innovating Field Sales using GIS and AI in Territory Management
SomethingNew, LLC, Madison, CT USA: Innovation is embedded in our name - SomethingNew LLC!
Best Use of Technology in Sales
GOLD STEVIE® WINNER:
Genpact, New York, NY USA: Creating a Digital Ecosystem for Genpact Sales
SILVER STEVIE® WINNERS:
AkSigorta, Istanbul, Turkey: Freeing Up the Sales Force for Selling
IBM, Armonk, NY USA: Cognitive Recommendation Engine (CoRE)
SAP, Newtown Square, PA USA: SAP Sales Enablement in the Digital Age
TTEC, Englewood, CO USA: Advanced Analytics Enhance Customer Understanding and Support Growth of Client Base
BRONZE STEVIE® WINNERS:
Delta Vacations, Minot, ND USA: Atlas Dashboard: Using technology to empower and motivate employees
GuideWell Connect, Jacksonville, FL USA: I Can Fix It
IBM, Armonk, NY USA: Robotics Process Automation for Territory Loading
MEASAT Broadcast Network Systems Sdn Bhd, Kuala Lumpur, Malaysia: Building Digital Excellence in Sales with Innovative Sales Enablement
Sales Partnerships, Inc., Broomfield, CO USA: GIS and AI Redefining Territory Management in Field Sales
Sales Partnerships, Inc., Broomfield, CO USA: Machine Learning Improving Recruiting and Performance Management
Salesforce.com, San Francisco, CA USA: Equinox, New York, NY: From Prospect to Life-long Customer: How Equinox Leverages Salesforce to Boost Sales
Vivint Solar, Lehi, UT USA: NEO (Colt Reid and Donovan Bunker)
Demand Generation Program of the Year
GOLD STEVIE® WINNER:
Holiday Inn Club Vacations, Orlando, FL USA: Post Package Purchase Program
SILVER STEVIE® WINNERS:
Mercer Health & Benefits, Des Moines, IA USA: Mercer Auto/Home Freemium Mailing
PowerSchool - Folsom, CA USA: PowerSchool’s School of the Future Gets an A+ for Demand Gen and Brand Awareness
BRONZE STEVIE® WINNERS:
BambooHR, Lindon, UT USA: BambooHR - Demand Generation Program
CarrefourSA, Istanbul, Turkey: CarrefourSA Loyalty Program - Increasing Customer Engagement >> Increasing Sales
HomeServe USA, Norwalk, CT USA: A Unique Combination of Art and Science Leads to Meaningful Interaction and Sales Success
Inbound Marketing Program of the Year
GOLD STEVIE® WINNER:
Citizens Bank, Providence, RI USA: Driving Sales Pipelines with Content-driven Account Based Marketing
SILVER STEVIE® WINNER:
Holiday Inn Club Vacations, Orlando, FL USA: Inbound Call Transfer Program
BRONZE STEVIE® WINNERS:
Mercer Health & Benefits, Des Moines, IA USA: Mercer NEA Birthday GIL
OnTarget Partners LLC, Frisco, TX USA: OnTarget Inbound Marketing Program
Outbound Marketing Program of the Year
GOLD STEVIE® WINNER:
Purchasing Power, LLC, Atlanta, GA USA: ‘Purchasing Power Chicago Style’ - SHRM Campaign
SILVER STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, CO USA: Successful Face to Face Field Marketing on a National Scale with Wall Street Watching
BRONZE STEVIE® WINNERS:
HomeServe USA, Norwalk, CT USA: Data-driven Outreach Campaign Educates Targets and Solidifies Thought Leadership
Mercer Health & Benefits, Des Moines, IA USA: Mercer MOAA AD&D Package
Sales Diversity and Inclusivity Initiative of the Year
GOLD STEVIE® WINNER:
USHEALTH Advisors, LLC, Grapevine, TX USA: Diversity and Inclusivity Reign at USHEALTH Advisors
Sales Growth Achievement of the Year
GOLD STEVIE® WINNER:
FieldEdge, Atlanta, GA/Fort Myers, FL USA: FieldEdge's Sales Growth
SILVER STEVIE® WINNERS:
Birevim, Istanbul, Turkey: Birevim's “Innovation in Troubled Times"
Hanzo, New York, NY USA & Leeds, England, UK: Meeting Aggressive Growth Goals
iLobby Corp., Toronto, ON, Canada: iLobby’s Tremendous Sales Growth in 2017
BRONZE STEVIE® WINNERS:
Allianz Global Assistance, Richmond, VA USA
Delta Vacations, Minot, ND USA: 2018: A record-breaking year for Delta Vacations
iHeartMedia, Inc., New York, NY USA: iHeartMedia Inside Sales
Makers Nutrition, Hauppauge, NY USA: Sales Growth Achievement
UPMC Health Plan, Pittsburgh PA USA: Medicare Telesales Team
Sales Meeting of the Year
GOLD STEVIE® WINNER:
Toshiba America Business Solutions, Irvine, CA USA: Toshiba Empowers the Art of Business at LEAD 2018
SILVER STEVIE® WINNERS:
MoveCenter, San Mateo, CA USA: Annual Sales Meeting Elevates High-performance Sales Professionals into a High-performance TEAM
BRONZE STEVIE® WINNERS:
GoDaddy, Scottsdale, AZ USA: GoDaddy Sales Meeting
Netchex, Covington, LA USA: Netchex’s Netconnect Escape the Ordinary
Sales Process of the Year
GOLD STEVIE® WINNER:
IBM, Armonk, NY USA: Creating Value Through Process Innovation
SILVER STEVIE® WINNERS:
GuideWell Connect, Jacksonville, FL USA: Achieving success means that you ‘gotta watch everything’
Yapi Kredi, Istanbul, Turkey: Merchant Acquisitions via Call Center
BRONZE STEVIE® WINNERS:
Forrest Performance Group, Fort Worth, TX USA: How FPG Revolutionizes the Sales Process
IBM, Armonk, NY USA: Driving Productivity and Reducing Risk with Automation
Sales Partnerships, Inc., Broomfield, CO USA: The Science of Sales with Sales Partnerships
Yapi Ve Kredi Bankasi, Istanbul, Turkey: Branch Service Digitalization - Digital Approval Sales Model
Sales Recruitment Initiative of the Year
GOLD STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, CO USA: Leveraging Machine Learning in Heroic Field Sales Recruitment Initiative
SILVER STEVIE® WINNER:
Vivint Solar, Lehi, UT USA: The Combine - Sales Recruitment Initiative
BRONZE STEVIE® WINNER:
UniFirst Corporation, Wilmington, MA USA: UniFirst Develops LEAP Program to Strengthen Managerial-Level Recruitment
Sales Training or Coaching Program of the Year - Business Services Industries
GOLD STEVIE® WINNER:
RAIN Group, Framingham, MA USA: Lee Hecht Harrison Achieves 43% YOY Increase in New Business Wins Globally
SILVER STEVIE® WINNER:
Richardson, Philadelphia, PA USA: iProspect Continues Sales Training Success with Team Selling & Storytelling Programs
BRONZE STEVIE® WINNERS:
Advantexe Learning Solutions, West Conshocken, PA USA: Perfecting Product Knowledge Messaging
Forrest Performance Group, Fort Worth, TX USA: The Executive Playbook
Sales Training or Coaching Program of the Year - Other Service Industries
GOLD STEVIE® WINNER:
MTM, Lake St. Louis, MO USA: MTM's Set it Best! Training
SILVER STEVIE® WINNERS:
Delta Vacations, Minot, ND USA: New Hire Program: Involving everyone to help new hires succeed
TIAA, New York, NY USA: Level Up: Gamification of Growth
BRONZE STEVIE® WINNERS:
BenefitMall, Dallas, TX USA: BenefitMall BE SET Sales Training
GuideWell Connect, Jacksonville, FL USA: GuideWell Connect ‘AMPs Up’ Performance
Vivint Solar, Lehi, UT USA: The Combine
Sales Training or Coaching Program of the Year - Technology Industries
GOLD STEVIE® WINNER:
SAP, Newtown Square, PA USA: Year One Success Onboarding at SAP
SILVER STEVIE® WINNERS:
Lexmark International, Lexington, KY USA: Developing Tomorrow's Sales Champions Today: How We Globalized Onboarding
Lexmark International, Lexington, KY USA: Global Sales Training Team’s Contribution to Significant Product Refresh
BRONZE STEVIE® WINNERS:
Cvent, McLean, VA USA: Cvent Sales Academy
Visualize, Inc., Birmingham, MI USA: Coaching that Accelerates Sales Results
Visualize, Inc., Birmingham, MI USA: Sales Training that Measurably Increases the Deal
Sales Training or Coaching Program of the Year - All Other Industries
GOLD STEVIE® WINNER:
Nutrisystem, Inc., Fort Washington, PA USA: New Coaching, New Outcomes
Sales Turnaround of the Year
GOLD STEVIE® WINNER:
Hanzo, New York, NY USA & Leeds, England, UK: Realizing an Amazing Sales Turnaround
BRONZE STEVIE® WINNER:
GuideWell Connect, Jacksonville, FL USA: Florida Blue Tallahassee Retail Center
Social Selling Initiative of the Year
GOLD STEVIE® WINNER:
ValueSelling Associates, Rancho Santa Fe, CA USA: Driving Engagement with The B2B Revenue Executive Experience Podcast Hosted by Chad Sanderson
BRONZE STEVIE® WINNER:
LadyBoss, Albuquerque, NM USA: LadyBoss's Company's Social Selling Program
Sales Partnerships Ethics in Sales Award
GOLD STEVIE® WINNER:
Malouf, Logan, UT USA
SILVER STEVIE® WINNER:
MoveCenter, San Mateo, CA USA
BRONZE STEVIE® WINNERS:
GuideWell Connect, Jacksonville, FL USA
United Access, St. Louis, MO USA
SALES DISTINCTION CATEGORIES
Sales Distinction of the Year - Computer Services
GOLD STEVIE® WINNER:
FMT Consultants, Carlsbad, CA USA: Creating a Complete Revenue Funnel Management Solution
Sales Distinction of the Year - Computer Software
GOLD STEVIE® WINNER:
SoftPro, Raleigh, NC USA: Through Continuous and Concentrated Hard Work, the SoftPro Sales Team Remains on Top
Sales Distinction of the Year - Consumer Products & Services
GOLD STEVIE® WINNER:
Cross Country Home Services, Fort Lauderdale, FL USA: Cross Country Home Services Leads the Pack with High Growth Rate
BRONZE STEVIE® WINNER:
Nonda, Mountain View, CA USA: Bringing Today's Tech to Yesterday's Car - Ivan Chong Fueling Nonda's Impressive Growth
Sales Distinction of the Year - Distribution & Transportation
GOLD STEVIE® WINNER:
DHL Express Nigeria, Lagos, Nigeria: 360 degree revival of sales and revenue growth
Sales Distinction of the Year - Financial Services
GOLD STEVIE® WINNER:
Nationwide Advisory Solutions, Louisville, KY USA: Nationwide Advisory Solutions’ Analytics-Driven Advisor Experience
BRONZE STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, CO USA: Historic Results in Financial Services Sales with Wall Street Watching
Sales Distinction of the Year - Healthcare, Pharmaceuticals, and Related Industries
GOLD STEVIE® WINNER:
GuideWell Connect, Jacksonville, FL USA: GuideWell Retail Centers are the Face of Florida Blue
BRONZE STEVIE® WINNERS:
Board of Certification/Accreditation (BOC), Owings Mills, MD USA: Successful Growth Despite Significant Challenges
Nutrisystem, Inc., Fort Washington, PA USA: “The Millionaire's Club"
Sales Distinction of the Year - Hospitality & Tourism
GOLD STEVIE® WINNER:
Delta Vacations, Minot, ND USA: Being "the difference" for our customers
SILVER STEVIE® WINNER:
Johannesbad Hotels Bad Füssing GmbH, Bad Füssing, Germany: Loyalty Club as a means for more direct bookings PLUS a better relationship with your guests
Sales Distinction of the Year - Industrial & Manufacturing
GOLD STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, CO USA: Industrial Wastewater Filtration Sales with Dow-DuPont
Sales Distinction of the Year - Services
GOLD STEVIE® WINNER:
IBM, Armonk, NY USA: Sales Resource Deployment Management System
SILVER STEVIE® WINNER:
Migros Ticaret A.S., Istanbul, Turkey: Migros WellBeing Journey
Sales Distinction of the Year - All Other Industries
GOLD STEVIE® WINNER:
Offerpad, Gilbert, AZ USA
SILVER STEVIE® WINNER:
Hanzo, New York, NY USA & Leeds, England, UK: Collaborating Across the Pond
CUSTOMER SERVICE & CONTACT CENTER INDIVIDUAL CATEGORIES
Front-Line Customer Service Professional of the Year - Business Services Industries
GOLD STEVIE® WINNER:
Constant Contact, Waltham, MA USA: Barbara Frye, Customer Service
Front-Line Customer Service Professional of the Year - Financial Services Industries
GOLD STEVIE® WINNER:
AllClear ID, Austin, TX USA: Samantha Ayala, Fraud Investigator
SILVER STEVIE® WINNERS:
Allianz Global Assistance, Richmond, VA USA: Laura Barclay, Call Center Bankcard Associate
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Chelsie Zinken, Treasury Services Associate
BRONZE STEVIE® WINNERS:
BankMobile, New Haven, CT USA: Cathy Truong Relova, Customer Success Manager
Barclays, Henderson, NV USA: Diane Hooks, Customer Service Professional
Front-Line Customer Service Professional of the Year - Other Service Industries
GOLD STEVIE® WINNER:
Delta Vacations, Minot, ND USA: Rocky Hubrig: A lifeline in the middle of the night
SILVER STEVIE® WINNERS:
Cross Country Home Services, Fort Lauderdale, FL USA: When The Going Gets Tough, Calvin Ford Gets Going
GuideWell Connect, Jacksonville, FL USA: Shantel Diaz, Front-Line Customer Service Professional
Overstock.com, Midvale, UT USA: Jessica Gomez, Solutions Representative
Wyndham Destinations, Orlando, FL USA: Nina Middleton, Executive Specialist
Front-Line Customer Service Professional of the Year - Technology Industries
GOLD STEVIE® WINNER:
SignUpGenius, Charlotte, NC USA: Teresa Clark: Stellar Leader of a Scrappy Team
SILVER STEVIE® WINNERS:
Autosoft, Inc, West Middlesex, PA USA: Angie Fair, Customer Support Center Representative
PlanGrid, San Francisco, CA USA: The Rise of Kelly Lynch
Rimini Street, Inc. Las Vegas, NV USA: Etan Spierer, Enterprise Support Engineer-Oracle EBS Supply Chain, PSE-EBS, Rimini Street
BRONZE STEVIE® WINNERS:
Network Alliance, Reston, VA USA: Corey Orr, Technical Support Analyst - Tier 2
Paycor, Cincinnati, OH USA: Paycor Associate Angela Hawkins
PlumChoice, Lowell, MA USA: Joseph Fuca, Technical Support Representative
Rimini Street, Inc. Las Vegas, NV Joe Van der Merwe, Enterprise Support Engineer, PSE-SAP, Rimini Street
Front-Line Customer Service Professional of the Year - All Other Industries
GOLD STEVIE® WINNER:
American Airlines, Ft. Worth, TX USA: Virna Waldron: Teaching by example
SILVER STEVIE® WINNERS:
Cyberscout, Scottsdale, AZ USA: Stephen Isaacs, Senior Fraud Specialist
DHL Express Mexico, Mexico City, Mexico: Eliot Lopez, our brightest DHL superstar
DHL Express, Johannesburg, South Africa: Dikeledi Mokgotlhoa, Service Desk Supervisor
Electronic Arts, Austin, TX USA: Shane Michaels, Walking the floor to share his wealth of game knowledge
HomeServe USA, Norwalk, CT USA: Mary Teresa Walker, Front Line Customer Service Professional
TCL USA, Corona, CA USA: Mario Campanile - Always Exceeding Expectations
BRONZE STEVIE® WINNERS:
VIZIO Inc., Irvine, CA USA: Ann Hallowell - Simply the Best
Zappos, Las Vegas, NV USA: Elsie Farfan, Customer Loyalty Team Representative
Back-Office Customer Service Professional of the Year - Financial Services Industries
GOLD STEVIE® WINNER:
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Josh Williams, Treasury Management Services Resolution Manager
Back-Office Customer Service Professional of the Year - Other Service Industries
GOLD STEVIE® WINNER:
DHL Express, Beirut, Lebanon: Abdullatif Charara, Certified International Specialist
SILVER STEVIE® WINNERS:
DHL Express, Johannesburg, South Africa: Karabo Lewele, Quality Assurance Specialist
Vivint Solar, Lehi, UT USA: Conway West, Concierge Preferred Program
BRONZE STEVIE® WINNER:
Overstock.com, Midvale, UT USA: Wendy Wright, Escalations Support Specialist
Back-Office Customer Service Professional of the Year - All Other Industries
GOLD STEVIE® WINNER:
VIZIO Inc., Irvine, CA USA: William Kranig - Making it Look Easy
SILVER STEVIE® WINNER:
HomeServe USA, Norwalk, CT USA: Kayla Brooks, Contractor Administration Supervisor
BRONZE STEVIE® WINNER:
TCL USA, Corona, CA USA: Denver Dublada - Above and Beyond!
Young Customer Service Professional of the Year - Business Services Industries
GOLD STEVIE® WINNER:
DHL Express Zambia, Lusaka, Zambia: Emmy Chellah, Customer Service Rep
BRONZE STEVIE® WINNER:
FIS, Jacksonville, FL USA: Lauren Hayes, Client Relations Executive
Young Customer Service Professional of the Year - Financial Services Industries
GOLD STEVIE® WINNER:
BNY Mellon's Albridge, Pennington, NJ USA: Kendra Clark, Junior Client Services Representative
Young Customer Service Professional of the Year - Other Service Industries
GOLD STEVIE® WINNER:
DHL Express, Beirut, Lebanon: Farah Heyek, Customer Service Advisor
Young Customer Service Professional of the Year - Technology Industries
GOLD STEVIE® WINNER:
HP PPS Australia, Sydney, NSW Australia: Jignesh Parekh, Technical Engineer
SILVER STEVIE® WINNER:
Autosoft, Inc, West Middlesex, PA USA: Taylor Rivera, Accounting Support Team Lead
BRONZE STEVIE® WINNER:
Vigo Technologies Inc, San Francisco, CA USA: Aaron Rowley, Co-founder and CEO
Young Customer Service Professional of the Year - All Other Industries
GOLD STEVIE® WINNER:
HomeServe USA, Norwalk, CT USA: Chris Graves - Exceptional Data Analysis Leading to Exceptional Customer Service
SILVER STEVIE® WINNERS:
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Nguyen Dang Khoa - Customer Care Supervisor
Grove Collaborative, San Francisco, CA USA: John DeVierno, Head of Community Happiness
VIZIO Inc., Irvine, CA USA: VIZIO's Elizabeth Shafer, Customer-Facing, Back-Office Professional
BRONZE STEVIE® WINNERS:
DHL Express, Nairobi, Kenya: Caren Kiprop, Customer Service Front Line Advisor
Municipality and Planning Department, Ajman, United Arab Emirates: Najla Noor Mohammed Qasim: The Young Merci
Customer Service Manager of the Year
GOLD STEVIE® WINNER:
Dubai Police, Dubai, United Arab Emirates: Major. Majid Nasser Albardan, Customer Happiness Department Manager
SILVER STEVIE® WINNERS:
Dataprise, Rockville, MD USA: Peter Walla, Director of Help and Support Desk
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Le Ngoc Anh Linh - Customer Service Development Manager
Electronic Arts, Austin, TX USA: Maria Rogers, The Model for Future Team Managers
HomeServe USA, Norwalk, CT USA: Kelsey Todd, Customer Service Manager
Olark, San Francisco, CA USA: Rhoda Meek, Customer Service Manager
VIZIO Inc., Irvine, CA USA: VIZIO's JB Pettiecord, Reducing Costs While Maintaining Performance
BRONZE STEVIE® WINNERS:
DHL Express DRC, Kinshasa, Democratic Republic of the Congo: Lisa Likinda, Head of Customer Service
Municipality and Planning Department, Ajman, United Arab Emirates: Marwan Al Nuaimi, Director of the Customer Service Center
PlumChoice, Lowell MA USA: John Machacz, Service Delivery Manager
Customer Service Leader of the Year
GOLD STEVIE® WINNER:
Spinnaker Support, Greenwood Village, CO USA: Devan Brua, Vice President, Compliance and Risk
SILVER STEVIE® WINNERS:
BiggerPockets, Denver, CO USA: Hilary Catton, Director of Customer Experience and Support
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Tran Minh Hao - Customer Service Director
DHL Express, Dhaka, Bangladesh: Mahmud Bin Alam, Visionary and Coaching Leadership
DHL Express, Johannesburg, South Africa: Busisiwe Tshabalala, Frontline Supervisor
DHL Express Yemen, Sana’a, Yemen: Rymonda Alshaibani, Customer Service Leader
FIS, Jacksonville, FL USA: Brian O'Neill, EVP & Chief Client Officer
HomeServe USA, Norwalk, CT USA: Scott Weddle, WeddAll About it!
TCL USA, Corona, CA USA: Chris Luna, Director of TCL’s Customer Advocacy
BRONZE STEVIE® WINNERS:
DHL Express Zambia, Lusaka, Zambia: Siamatendu Konayuma, Customer Service Manager
IBM, Armonk, NY USA: Frank Condon III, VP GSI Process & Transformation
PlumChoice Lowell, MA USA: Michael Verheyen, Customer Service
Safelite Solutions, Columbus, OH USA: Brian O’Mara, Senior Vice President Client Service Delivery
Zappos, Las Vegas, NV USA: Harmoni Hines, Senior Manager of the Customer Loyalty Team
Contact Center Professional of the Year
GOLD STEVIE® WINNER:
Delta Defense, West Bend, WI USA: Dan Bognar, Workforce Manager - Tireless Advocate, Talented Scheduler
SILVER STEVIE® WINNERS:
Holiday Inn Club Vacations, Orlando, FL USA: Becky Taylor, Owner Program Team
HomeServe USA, Norwalk, CT USA: Gea Acevedo - Changing the World One Customer Experience at a Time
BRONZE STEVIE® WINNERS:
AINS, Inc., Gaithersburg, MD USA: Caroline Ige, Product Support Specialist
Holiday Inn Club Vacations, Orlando, FL USA: Shevy Gil, Owner Based Marketing Agent
VIZIO Inc., Irvine, CA USA: Red Brown, Outside the Classroom Customer Service Training
Contact Center Manager of the Year
GOLD STEVIE® WINNER:
TCL USA, Corona, CA USA: Joyce Surujbhan - The Joyce Effect!
SILVER STEVIE® WINNERS:
Further, Eagan, MN USA: Rosie Kozlowski: Going Further with Customer Service
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Omar Garcia, Contact Center Manager
BRONZE STEVIE® WINNERS:
DHL Express Cote D'Ivoire, Abidjan, Cote D'Ivoire : Esther Mani Becoin, Head of Customer Service
Response, Lindon, UT USA: Kent North, VP, Operations
Contact Center Leader of the Year
GOLD STEVIE® WINNERS:
Dell Technologies, Roundrock, TX USA: Jagadish Bangalore, Senior VP Consumer Services
HomeServe USA, Norwalk, CT USA: Scott Van Stratten - Winning in the Workplace Through Engagement & Culture
SILVER STEVIE® WINNERS:
DHL Express Mexico, Mexico City, Mexico: Lizet Manzano, Customer Service Leader, an example to follow
Liveops, Scottsdale, AZ USA: Greg Hanover, CEO
Wyndham Destinations, Orlando, FL USA: Jamie Hildebrand, Inbound Call Center Leader
BRONZE STEVIE® WINNERS:
AINS, Inc., Gaithersburg, MD USA: Pamela Ackley, Director of Support Services
DHL Express Ghana, Accra, Ghana: Emelia Egeme-Ari, Champion for Customer Service
TCL USA, Corona, CA USA: Chris Luna, Director of TCL’s Customer Advocacy with a Passion for Service
Woman of the Year in Customer Service
GOLD STEVIE® WINNERS:
HomeServe USA,Norwalk, CT USA: Legna Irrazarry - Leading Amongst Peers
Olark, San Francisco, CA USA: Sarah Betts, Front Line Support
SILVER STEVIE® WINNERS:
Allianz Global Assistance, Richmond, VA USA: Deloress Wellman, Operation Center Leader
Comcast, Philadelphia, PA USA: Lisa Blackshear, Senior Vice President for Communications + Digital Operations
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Ms. Tran Minh Hao, High Impact Leader
Etech Global Services, Nacogdoches, TX USA: Kaylene Eckels, Chief Operations Officer
GuideWell Connect, Jacksonville, FL USA: Shantel Diaz, Customer Service Professional
IBM, Armonk, NY USA: Maria Lipner, VP for IBM Global Sales Incentives
Overstock.com, Midvale, UT USA: Debra Dubuque, Senior Manager of Customer Care
Rimini Street, Inc. Las Vegas, NV USA: Jennifer Perry, VP Global SAP Support
Salary.com, Waltham, MA USA: Sarah Coughlin, Director of Customer Success
TCL USA, Corona, CA USA: Joyce Surujbhan, The Joyce Effect!
TourRadar, Toronto, ON Canada: Carly Hulls- Global Head of Support and Sales
The Western & Southern Life Insurance Company, Cincinnati, OH USA: Kerry Polley, Customer Service Team Lead
VIZIO Inc., Irvine, CA USA: VIZIO's Josie Schoenherr - Quality's Queen
BRONZE STEVIE® WINNERS:
CMI/Compas, King of Prussia, PA USA: Gia Mauriello is as personable as it gets -Becoming indispensable to clients.
FIS, Jacksonville, FL USA: Diana Kegel, Client Relations Executive
Rimini Street, Inc. Las Vegas, NV USA: Brenda Davenport, VP Quality Assurance
CUSTOMER SERVICE & CONTACT CENTER TEAM CATEGORIES
Customer Service Team of the Year - Recovery Situation - Financial Services Industries
GOLD STEVIE® WINNER:
Teleperformance D.I.B.S. , Mumbai , Maharashtra, India: Leading UK Bank meets stringent timelines for FATCA
Customer Service Team of the Year - Recovery Situation - Other Service Industries
GOLD STEVIE® WINNER:
DHL Express Brazil LTDA, São Paulo, Brazil: Ain't no River Wide Enough for CS Brazil getting to Excellence
SILVER STEVIE® WINNER:
UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan Customer Service Team
BRONZE STEVIE® WINNERS:
Bosch Thermotechnology North America, Londonderry, NH USA: Navigating Business Disruption with a CX Focus.
Michael Kors, New York, NY USA: Michael Kors Retail-Sector Customer Service Team
Customer Service Team of the Year - Recovery Situation - Technology Industries
GOLD STEVIE® WINNER:
Lithium Technologies, Austin, TX USA: Focusing on Values
SILVER STEVIE® WINNER:
Blue Ocean Contact Centers, Halifax, Nova Scotia, Canada: Blue Ocean Pro Ops Team - Saving a Critical Enterprise Customer
BRONZE STEVIE® WINNER:
MediaRadar, Inc., New York, NY USA: MediaRadar: Customer Service Team
Customer Service Team of the Year - Recovery Situation - All Other Industries
GOLD STEVIE® WINNER:
DHL Express, Sofia, Bulgaria: Service Recovery Situation in DHL Express Bulgaria
SILVER STEVIE® WINNERS:
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Rising strong above challenges
Municipality and Planning Department, Ajman, United Arab Emirates: Re-Shape the Organization Toward Customer Satisfaction
WNS (Holdings) Limited, Mumbai, India: Customer Service Team
BRONZE STEVIE® WINNERS:
KT, Seoul, South Korea: A Great Work Place Is a Great Service Place
VIZIO Inc., Irvine, CA USA: VIZIO's Executive Resolution Team - Recovering Customers While Reducing Costs
Customer Service Complaints Team of the Year - Financial Services Industries
GOLD STEVIE® WINNER:
InsureMyTrip, Warwick, RI USA: InsureMyTrip Expands Anytime Advocates Program To Better Assist Travelers With Claims
Customer Service Complaints Team of the Year - Other Service Industries
GOLD STEVIE® WINNER:
Dell Technologies, Roundrock, TX USA: Advanced Resolution Group (ARG)
BRONZE STEVIE® WINNERS:
Cross Country Home Services, Fort Lauderdale, FL USA: Medical Emergency Team
DHL Express Ecuador, Quito, Ecuador: DHL Express Ecuador Backline Team
Customer Service Complaints Team of the Year - All Other Industries
GOLD STEVIE® WINNERS:
American Airlines, Ft. Worth, TX USA: Special Service for a World War II Veteran
DHL Finance Services, Maastricht, Netherlands: Customer Accounting Back-Office
SILVER STEVIE® WINNER:
HomeServe USA, Norwalk, CT USA: Building Trust & Loyalty - Customer Advocacy & Real Time Insights
BRONZE STEVIE® WINNERS:
VIZIO Inc., Irvine, CA USA: Executive Resolution Team - Satisfying Customers While Reducing Costs
Front-Line Customer Service Team of the Year - Business Services Industries
GOLD STEVIE® WINNER:
FreshBooks, Toronto, ON, Canada: FreshBooks Support Short Stories: How we rocked 2018!
BRONZE STEVIE® WINNERS:
Mailing.com, Phoenix, AZ USA: How Collaboration Empowers Mailing.com's Customer Service Representatives
Makers Nutrition, Hauppauge, NY USA: Front-Line Customer Service Team
Front-Line Customer Service Team of the Year - Financial Services Industries
GOLD STEVIE® WINNER:
John Hancock Financial Services, Boston, MA USA: Keeping Participants First - in a post-DOL world
SILVER STEVIE® WINNERS:
Allianz Global Assistance, Richmond, VA USA
QNB Finansbank, Istanbul, Turkey: Contact Center Front Line Customer Service Team
The Western & Southern Life Insurance Company, Cincinnati, OH USA: Recognizing Success
BRONZE STEVIE® WINNERS:
BenefitMall, Dallas, TX USA: PayFocus Online Support Team
Paychex, Inc., Rochester, NY USA: Delivering Front-Line Service to Clients on Their Terms
PayLease, San Diego, CA USA: Exceptional and Expanding Client Success Team
Front-Line Customer Service Team of the Year - Other Service Industries
GOLD STEVIE® WINNERS:
Guardian Storage, Pittsburgh, PA USA
UPMC Health Plan, Pittsburgh, PA USA
SILVER STEVIE® WINNER:
Electronic Arts, Austin, TX USA: A Pilot Team to Lead the Way
BRONZE STEVIE® WINNERS:
Blacklane, Berlin, Germany: Blacklane PASS
ClassicCars.com, Phoenix, AZ USA: Excellence in Customer Service Driven by Positive Interactions
Con Edison, New York, NY USA: Leave on for Landlord (LOFLL)
CT Corporation, New York, NY USA: Tailored Services Propelling Customer Success in 2018
Delta Defense, West Bend, WI USA: Doing More With Less
DHL Express, Buenos Aires, Argentina
GuideWell Connect, Jacksonville, FL USA: Hialeah Retail Center
Offerpad, Gilbert, AZ USA
Wyndham Destinations, Orlando, FL USA: Extra Holidays Owner Rental Team
Front-Line Customer Service Team of the Year - Technology Industries
GOLD STEVIE® WINNER:
Firmex, Toronto, ON, Canada: Small Team Supports Fast-Growing Global Customer Base, and Improves Response Times
SILVER STEVIE® WINNERS:
Access One Inc, Chicago, IL USA: Getting Back to Basics
Active Digital, Tunbridge Wells, Kent, United Kingdom: Active Digital - Active Gurus - 'Good to Great'
Adaptiva, Kirkland, WA USA: Ask the Experts: How Adaptiva’s Customer Support Exceeds Expectations in the Face of Massive Growth
AND CO from Fiverr New York, NY USA: Helping Freelancers through Proactive Customer Service
CareerArc, Burbank, CA USA: CareerArc Client Success: Redefining the Role of Customer Service
Cvent Inc, McLean, VA USA: Cvent Client Services: Front-Line Customer Service Team
DataCore Software, Fort Lauderdale, FL USA: DataCore Technical Support Team
Diligent Corporation, New York, NY USA: Creating Wow Moments for Customers
Hetzner, Durbanville, Cape Town, South Africa: Humans at the heart of hosting
Mailchimp, Atlanta, GA USA: Reimagining the Mailchimp Platform to Better Serve Our Customers
MediaRadar, Inc., New York, NY USA: MediaRadar: Front-Line Customer Service Team
MetTel, New York, NY USA: The “Trinamic Trio” fill in the retail store Gap with 99.5% uptime - MetTel Enterprise Success Managers
Network Alliance, Reston, VA USA: The Network Alliance Support Center drives scalability and client satisfaction to highest levels in company history
OneCause Indianapolis, IN USA: Passionate Customer Service Powering A Better Tomorrow
Periscope Data, San Francisco, CA USA: Periscope Data - Our solutions team turns data teams into superheroes!
SolarWinds MSP, Durham, NC USA: SolarWinds MSP Front-Line Customer Service Team: Creating customer loyalty by delivering an effortless support experience at every opportunity
UserTesting, San Francisco, CA USA: UserTesting Provides Unique Customer Service While Scaling for Rapid Growth
BRONZE STEVIE® WINNERS:
Achievers, Toronto, ON, Canada : Member Experience
Autosoft, Inc, West Middlesex, PA USA: Autosoft Dedicated Chat Team
Biscom, Chelmsford, MA USA: Biscom: When Customer Service Has Life or Death Consequences
Black Box, Lawrence, PA Black Provides Outstanding Customer Service & Call Center Customer Support
CivicPlus, Manhattan, KS USA: The CivicPlus Technical Support Team. Helping Government Work Better.
Cloudistics, Reston, VA USA: Cloudistics EarlyInsight Customer Success Team - Delivering a Premium Experience Customers Celebrate!
Comcast, Philadelphia, PA USA: Comcast's Digital Care Team
First Advantage, Atlanta, GA USA: First Advantage Leverages Feedback Analytics to Drive Positive Change
HireVue, South Jordan, UT USA: HireVue Customer Support Team
PlanGrid, San Francisco, CA USA: Building a Better PlanGrid Support
Pushpay Holdings Limited, Redmond, WA USa: Pushpay - Personalized Customer Service
Riva CRM Integration, Edmonton, AB, Canada: Riva Success Team
Front-Line Customer Service Team of the Year - All Other Industries
GOLD STEVIE® WINNER:
DHL Express, Dhaka, Bangladesh
SILVER STEVIE® WINNERS:
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Customer Centricity at its finest
DHL Express, Bahrain, Manama, Bahrain
DHL Express DRC, Kinshasa, Democratic Republic of the Congo
DHL Express, Nairobi, Kenya
HomeServe USA, Norwalk, CT USA: Front of the Line Every Time
Southwest Airlines, Dallas, TX USA: Empowering Frontline Customer Representatives .
VIZIO Inc., Irvine, CA USA: Team Dorn - The Ultimate Multi-taskers
BRONZE STEVIE® WINNERS:
Consumer Priority Service, Brooklyn, NY USA: ‘The customer was happy, so I was happy.’
DHL Express US, Tempe, AZ USA: DHL US FL - Emotionally Engaged
DHL Express Rwanda, Kigali, Rwanda
Hyperice, Irvine, CA USA: Sales and Customer Experience team recognition
Back-Office Customer Service Team of the Year - Business Services Industries
GOLD STEVIE® WINNER:
HomeServe USA, Norwalk, CT USA: HS Contractor Recruiting
SILVER STEVIE® WINNERS:
Constant Contact, Waltham, MA USA: Knowledge Base Team
Makers Nutrition, Hauppauge, NY USA
BRONZE STEVIE® WINNERS:
FIS, Jacksonville, FL USA: Center of Excellence (COE) Team
GoDaddy, Scottsdale, AZ USA: GoDaddy Global Workforce Management team
Back-Office Customer Service Team of the Year - Financial Services Industries
GOLD STEVIE® WINNER:
Allianz Services India, Trivandrum, Kerala, India : Animal Health Claims - Customer Delight
Back-Office Customer Service Team of the Year - Other Service Industries
GOLD STEVIE® WINNER:
UPMC Health Plan, Pittsburgh, PA USA: Maintaining A Culture Of Service Excellence In The Back Office
BRONZE STEVIE® WINNER:
DHL Express, Buenos Aires, Argentina: Backline Team of the Year
Back-Office Customer Service Team of the Year - Technology Industries
GOLD STEVIE® WINNER:
Achievers, Toronto, ON, Canada
SILVER STEVIE® WINNERS:
Blackbaud, Inc., Charleston, SC USA: Blackbaud Support’s Project One Implementation
SmartLinx Solutions, Edison, NJ USA: Back Office Services Operations Team
BRONZE STEVIE® WINNERS:
BNY Mellon's Albridge, Pennington, NJ USA
IBM, Armonk, NY USA: Client Instruction and Assistance (CIA) Tool
Rimini Street, Inc. Las Vegas, NV USA: Service Operations Provide High Level Support for Multiple Teams
Rycor, Chandler, AZ USA: Good service means never having to ask for anything
Back-Office Customer Service Team of the Year - All Other Industries
GOLD STEVIE® WINNER:
American Airlines, Ft. Worth, TX USA: Sea turtles for Marlee
SILVER STEVIE® WINNERS:
DHL Express Vietnam, Ho Chi Minh City, Vietnam
HomeServe USA, Norwalk, CT USA: Team Work Makes the Dream Work!
Southwest Airlines, Dallas, TX USA: Doing Invaluable Work Behind the Scenes
VIZIO Inc., Irvine, CA USA: Do-it-yourself Service Requests
BRONZE STEVIE® WINNERS:
PublicSchoolWORKS, Cincinnati, OH USA: Research & Development Team
WNS (Holdings) Limited, Mumbai, India
Contact Center of the Year (Up to 100 Seats) - Financial Services Industries
GOLD STEVIE® WINNERS:
EFG Companies, Irving, TX USA: Shortening Claim Lifecycle Through Empowerment
SurePayroll, Glenview, IL USA: How a Payroll Company Keeps Pace with Apple, Google, and Amazon
BRONZE STEVIE® WINNERS:
ConnectiCare, Farmington, CT USA: ConnectiCare's Contact Center Shines
Further, Eagan, MN USA: Going Further with Customer Service
John Hancock Financial Services, Boston, MA USA: Keeping Participants First - in a post-DOL world
Contact Center of the Year (Up to 100 Seats) - Other Service Industries
GOLD STEVIE® WINNERS:
Delta Defense, West Bend, WI USA: Unprecedented Customer Experience
Wolverine Worldwide Inc., Richmond, IN USA: Wolverine Worldwide Contact Center
SILVER STEVIE® WINNER:
Dorel Juvenile, Columbus, IN USA: Dorel's Consumer Care for the Now Generation
BRONZE STEVIE® WINNERS:
Copyright Clearance Center, Danvers, MA USA
DHL Express, Dhaka, Bangladesh: DHL Express BD Contact Center
Optum Patient Acquisition and Retention (PAR), Phoenix, AZ USA: Doing Our PARt
Response, Lindon, UT USA: Contact Center
Wyndham Destinations, Orlando, FL USA: Outbound Team
Contact Center of the Year (Up to 100 Seats) - Technology Industries
GOLD STEVIE® WINNER:
ISN, Dallas, TX USA: ISN Software Corporation Contact Center
SILVER STEVIE® WINNERS:
Autosoft, Inc, West Middlesex, PA USA: Customer Support Center
Diligent Corporation, New York, NY USA: Creating Wow Moments for Customers
Hetzner, Durbanville, Cape Town, South Africa: Humans at the heart of hosting
OneCause Indianapolis, IN USA: Committed Contact Center Powering Great Missions
Pushpay Holdings Limited, Redmond, WA USA: Pushpay - Personalized Customer Service
BRONZE STEVIE® WINNERS:
Buildium, Boston, MA USA: Customer Care Team
FluentStream Technologies, LLC, Denver, CO USA: Support Works Hard, So Our Customers Can Work Easy
Riva CRM Integration, Edmonton, AB, Canada: Riva Success Team
TEKLYNX Americas, Whitefish Bay, WI USA: TEKLYNX Contact Center Achieves Record Success
VIPRE Security, Clearwater, FL USA: VIPRE Contact Center
Contact Center of the Year (Up to 100 Seats) - All Other Industries
GOLD STEVIE® WINNER:
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Customer Service: Building on the Four Pillars of Excellence
SILVER STEVIE® WINNER:
Dell Technologies, Roundrock, TX USA: Consumer Premium Support
BRONZE STEVIE® WINNERS:
CubeSmart Self Storage, Malvern, PA USA: Customer Service with A Mission
DHL Express Ecuador, Quito, Ecuador: Contact Center Ecuador
Offerpad, Gilbert, AZ USA: Offerpad Contact Center
Contact Center of the Year (Over 100 Seats) - Financial Services Industries
GOLD STEVIE® WINNER:
TIAA, New York, NY USA
SILVER STEVIE® WINNER:
Allianz Global Assistance, Richmond, VA USA
BRONZE STEVIE® WINNERS:
Alliance Data, Columbus, OH USA
Barclays, Henderson, NV USA
Cathay Life Insurance Co., Ltd, Taipei, Taiwan
National General Lender Services, Mesa, AZ USA
QNB Finansbank, Istanbul, Turkey
Contact Center of the Year (Over 100 Seats) - Other Service Industries
GOLD STEVIE® WINNER:
Electronic Arts, Austin, TX USA: Making EA Known For Taking Care of Players
SILVER STEVIE® WINNER:
UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan Contact Center
BRONZE STEVIE® WINNERS:
Sitel Group, Miami, FL USA: Sitel Nicaragua Exceeds Performance Expectations Through Trust and Communication
Sutherland Global Services Bulgaria, Sofia, Bulgaria: Sutherland Bulgaria
Contact Center of the Year (Over 100 Seats) - Technology Industries
GOLD STEVIE® WINNER:
Cvent Inc, McLean, VA USA: Cvent Client Services
SILVER STEVIE® WINNER:
Comcast, Philadelphia, PA USA: Comcast's Digital Care Team
BRONZE STEVIE® WINNERS:
AWeber - Email Marketing, Chalfont, PA USA
CLEAResult, Tempe, AZ USA
ezCater, Boston, MA USA: Customer Service at the Core, Despite 2x Growth
Mailchimp, Atlanta, GA USA: Reimagining the Mailchimp Platform to Better Serve Our Customers
PlumChoice, Lowell, MA USA: Measuring Success One Customer at a Time
SolarWinds, Austin, TX USA: SolarWinds Delivers Exceptional Customer Journeys
Contact Center of the Year (Over 100 Seats) - All Other Industries
GOLD STEVIE® WINNER:
HomeServe USA, Norwalk, CT USA: HomeServe Chattanooga Contact Center - We Are Family
SILVER STEVIE® WINNER:
Celebrity Cruises, Miami, FL USA: Customer Service & Contact Center Team
BRONZE STEVIE® WINNER:
DHL Express, Bangkok, Thailand: DHL Express International (Thailand) Limited
Customer Service Management Team of the Year
GOLD STEVIE® WINNER:
HomeServe USA, Norwalk, CT USA: Executing Changing Customer Demands Through Elite Leadership
SILVER STEVIE® WINNERS:
ConnectiCare, Farmington, CT USA: Customer Service Management Team Shines
Delta Vacations, Minot, ND USA: Customer Engagement Center Management Team
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Excellence beyond Customer Service
Druva Inc., Sunnyvale, CA USA: Druva's World Class Leadership Team
FIS, Jacksonville, FL USa: IFS Client Relations Management Team
Periscope Data, San Francisco, CA USA: Solutions Team Turns Data Teams Into Superheroes!
SCAN Healthplan, Long Beach, CA USA: Member Service Management Team
BRONZE STEVIE® WINNERS:
Cyberscout, Scottsdale, AZ USA: Global Customer Service Management Team
DHL Express Jordan, Amman, Jordan: Think on the future, and focus on the end goal
PublicSchoolWORKS, Cincinnati, OH USA: Client Services Managers, Emily Bodner and Julie Webster
Reltio, Morgan Hill, CA USA: Customer ServiceTeam, the DNA of Reltio Customers’ Success
VIZIO Inc., Irvine, CA USA: Support Leadership Team - Reducing Costs While Maintaining Performance
Customer Service Training Team of the Year - Business Services Industries
GOLD STEVIE® WINNER:
GES, Las Vegas, NV USA: Learning Never Stops
Customer Service Training Team of the Year - Financial Services Industries
GOLD STEVIE® WINNER:
Alliance Data, Columbus, OH USA
Customer Service Training Team of the Year - Other Service Industries
GOLD STEVIE® WINNER:
MRO Corp, Norristown, PA USA
SILVER STEVIE® WINNER:
UPMC Health Plan, Pittsburgh, PA USA
Customer Service Training Team of the Year - Technology Industries
GOLD STEVIE® WINNER:
Altus Group / ARGUS Software, Houston, TX USA: A Winning Story
SILVER STEVIE® WINNERS:
IBM, Armonk, NY USA: Global Sales Incentives Education Team
ISN, Dallas, TX USA: ISN Software Corporation Training Team
BRONZE STEVIE® WINNERS:
Blackbaud, Inc., Charleston, SC USA: Blackbaud Internal Training
Druva Inc., Sunnyvale, CA USA: Druva's Awesome Customer Service Team
SolarWinds, Taguig City, Philippines: SolarWinds Academy
Customer Service Training Team of the Year - All Other Industries
GOLD STEVIE® WINNER:
First American Database Solutions, Santa Ana, CA USA: Going Beyond ‘Thank You for Calling’
SILVER STEVIE® WINNERS:
MTM, Lake St. Louis, MO USA: MTM Training
VIZIO Inc., Irvine, CA USA: VIZIO's Trainers - Mark 'Red' Brown and Luis Perez
BRONZE STEVIE® WINNER:
Learning Tribes, Miami Fl USA: Learning Like Tribes. A true story.
CUSTOMER SERVICE & CONTACT CENTER ACHIEVEMENT CATEGORIES
Award for Innovation in Customer Service - Computer Industries
GOLD STEVIE® WINNER:
Kronos Incorporated, Lowell, MA USA: Kronos Incorporated's Customer Service Innovations
SILVER STEVIE® WINNERS:
Adobe Systems Incorporated, San Jose, CA USA: Adobe: Innovation in Customer Service
Autodesk, San Rafael, CA USA: Autodesk AVA
Dell Technologies, Roundrock, TX USA: From Support to Solutions - Out Of Plan
Dell Technologies, Roundrock, TX USA: Dispatch Automation (APJ)
Druva Inc., Sunnyvale, CA USA: Druva's Proactive and Innovative Customer Service
IBM, Armonk, NY USA: Leading Support for the Cognitive Era
NetApp, Inc. Sunnyvale, CA USA: NetApp Support Site - Innovation with Artifical Intelligence and Mobile Responsive Dashboard
OneCause, Indianapolis, IN USA: Humanizing Customer Service with Personalized Video Support
SAP SE, Walldorf, Germany: Next-Generation Support Revolutionizes Customer Service
ServiceNow; Santa Clara, CA USA: Higher customer satisfaction while reducing costs using knowledge management and online community
Talkdesk, San Francisco, CA USA: Talkdesk Enterprise Cloud Contact Center
BRONZE STEVIE® WINNERS:
Clio - Practice Management Software, Vancouver, BC, Canada: Clio’s Knowledge Centered Service Delivers New Efficiencies and Customer Value
Informatica Corporation, Redwood City, CA USA: Ask an Expert - Transforming the way we deliver Next-Generation Support
Information Builders, New York, NY USA: Information Builders Delivers Innovative, All-in-One Analytics Solution & Services with Information Builders Cloud
Intuit Inc., Mississauga, ON, Canada: Intuit Canada's Care Team: Innovation in Social Support
SolarWinds, Taguig City, Philippines: The SolarWinds Success Center
TempWorks Software, Eagan, MN USA: An Innovative New Service Model to Improve Customer Experience & Team Efficiency
Award for Innovation in Customer Service - Financial Services Industries
GOLD STEVIE® WINNERS:
Nuance Communications, Inc. Burlington, MA USA: Esurance Intelligent Virtual Assistant, Et al. - Powered by Nuance
Shepherds Friendly Society, Cheadle, Cheshire, United Kingdom: Innovative customer service
SILVER STEVIE® WINNERS:
Assurant, Atlanta, GA USA: Carrier Direct External
Future Generali India Insurance Company Ltd., Mumbai, India: Simpler, Smarter and Faster: Innovation in Service - The Generali Way
USAA, San Antonio, TX USA: USAA's Virtual Agent (Nuance-Powered Virtual Agent)
BRONZE STEVIE® WINNERS:
ArmadaCare, Hunt Valley, MD USA: Engagement Index - Getting our Members Engaged from the Get-Go
BNY Mellon's Pershing, Jersey City, NJ USA: BNY Mellon's Pershing - Asset Consolidation Innovation
Moody's Analytics, New York, NY USA: Introducing DAISY
Pacific Life, Newport Beach, CA USA: Claims Concierge and Beneficiary Services
Award for Innovation in Customer Service - Other Service Industries
GOLD STEVIE® WINNER:
Rimini Street, Inc. Las Vegas, NV USA: Global Support Innovation Team’s Help Increase Client Satisfaction and Internal Efficiencies
SILVER STEVIE® WINNERS:
DHL Express, Casablanca, Morocco: A Very Successful Achievement Story
Electronic Arts, Austin, TX USA: Innovating EA's Customer Experience Support
BRONZE STEVIE® WINNERS:
Create, New York, NY USA: Create: Next Generation Customer Service
DHL Express, Arnhem, The Netherlands: Senior Agent
Dorel Juvenile, Columbus, IN USA: Dorel's Consumer Care for the Now Generation
First American Database Solutions, Santa Ana, CA USA: Automating Quality Assurance: Taking Your QA Beyond Excel Spreadsheet
GoDaddy, Scottsdale, AZ USA: GoDaddy Customer Service Innovation
Michael Kors, New York, NY USA: Michael Kors Customer Service Innovation
Optum, Inc., Eden Prairie, MN USA: Optum Test Kitchen: A Recipe for Success
TELUS International, Las Vegas, NV USA:Turning up the heat to achieve great customer service
UPMC Health Plan, Pittsburgh, PA USA: Bringing The Back Office To The Front Office
WNS (Holdings) Limited, Mumbai, India: Innovation in Customer Service
Award for Innovation in Customer Service - Telecommunications Industries
GOLD STEVIE® WINNERS:
Avaya Inc., Santa Clara, CA USA: Avaya Innovates with FAST PASS
Nextiva, Scottsdale, AZ USA: Nextiva’s unwavering dedication to Amazing Service
SILVER STEVIE® WINNERS:
Comcast, Philadelphia, PA USA: Comcast's Digital Care Team
Oi, Rio de Janeiro, Brazil: Less Is More: A Success Case in Reducing Transferred Calls
BRONZE STEVIE® WINNER:
Comcast, Philadelphia, PA USA: Xfinity’s Digital Transformation
Award for Innovation in Customer Service - All Other Industries
GOLD STEVIE® WINNER:
HomeServe USA, Norwalk, CT USA: Automating Customer Experience Quality Assurance
SILVER STEVIE® WINNERS:
Migros Ticaret A.S., Istanbul, Turkey: Migros WellBeing Journey
WNS (Holdings) Limited, Mumbai, India
BRONZE STEVIE® WINNERS:
Air Canada, Montreal, QC, Canada: Air Canada Liaison Virtual Account Management
DHL Express Vietnam, Ho Chi Minh City, Vietnam: DHL Express Vietnam Customer Service
First American Database Solutions, Santa Ana, CA USA: Linking QA to CSAT Scores
Interactions, Franklin, MA USA: Interactions Integrates Omnichannel Capabilities to Power More Positive and Productive Customer Experiences
Liveops, Scottsdale, AZ USA: Liveops Customer Service Innovation: Liveops Nation
Pearson, New York, NY USA: Pearson Education gives learners smarter service with Salesforce
UnitedHealthcare, Minnetonka, MN USA: UnitedHealthcare PreCheck MyScript
VIZIO Inc., Irvine, CA USA: VIZIO’s Self Serve - Do-it-yourself Service Requests
Best Customer Feedback Strategy
GOLD STEVIE® WINNER:
Malouf, Logan, UT USA: Transforming Customer Reviews into Actionable Data
SILVER STEVIE® WINNERS:
Bank of America - Charlotte, NC USA: Implementation of Bank of America Voices
Cvent Inc, McLean, VA USA: Cvent Client Services: Best Customer Feedback Strategy
Delta Air Lines, Atlanta, GA USA: Global Sales Support at Delta Air Lines for Best Customer Feedback Strategy Stevie Award
Delta Vacations, Minot, ND USA: Building the best customer experience before, during and after travel
DHL Express, Dhaka, Bangladesh: DHL Express BD Customer Feedback Strategy
DHL Global Forwarding, Miami, FL USA: DHL Global Forwarding Improves Customer Service through Mystery Shopping
Druva Inc., Sunnyvale, CA USA: Druva's Customer First Team
EZShield + IdentityForce, Framingham, MA USA: EZShield + IdentityForce (EZS + IDF) Empower Customers to Provide Feedback
Future Generali India Insurance Company Ltd., Mumbai, India: Placing our Customers and Partners at the Heart of Everything we do at Future Generali
HomeServe USA, Norwalk, CT USA: HomeServe - Epitomizing How to Listen to The Voice of the Customer
IBM, Armonk, NY USA: IBM Business Partner Compass Net Promoter Score
IBM, Armonk, NY USA: Using Data Science to Improve on Customer Feedback
Intuit Inc., Mississauga, ON, Canada: Intuit's Canada Care Team: Facilitating Product Feedback
John Hancock Financial Services, Boston, MA USA: Build What a Customer wants, not what you think they want
Response, Lindon, UT USA: Customer Feedback
Wolters Kluwer's ELM Solutions, Houston, TX USA: Wolters Kluwer ELM Solutions: A Feedback Process that Improves the Customer Experience
BRONZE STEVIE® WINNERS:
AKTIF BANK, Istanbul, Turkey: Customer Satisfaction Evaluation in Aktif Bank IVR
CareerArc, Burbank, CA USA: CareerArc: Client Success at the Heart
DHL Express, Sofia, Bulgaria: DHL Express Bulgaria Customer Feedback Strategy
ICW Group Insurance Companies, San Diego, CA USA: Turning Voice of the Customer (VOC) Feedback into Action
UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan Best Customer Feedback Strategy
VIZIO Inc., Irvine, CA USA: VIZIO's Voice of Customer Team - Digging Deep To Mine the Data
Best Customer Satisfaction Strategy
GOLD STEVIE® WINNER:
Bose, Framingham, MA USA: Creating Brand Ambassadors through innovation
SILVER STEVIE® WINNERS:
Cvent Inc, McLean, VA USA: Cvent Client Services
DHL Express, Saudi Arabia, Al Khobar, Saudi Arabia: Customer Care Team
Druva Inc., Sunnyvale, CA USA: Druva's World Class Customer Satisfaction Strategy
GoDaddy, Scottsdale, AZ USA: GoDaddy WOWs
HomeServe USA, Norwalk, CT USA: The Best in Customer Satisfaction Strategy
Malouf, Logan, UT USA: A Customer Service Evolution from Startup Bootstrap to Industry-Leading Success
MRO Corp, Norristown, PA USA: MRO Implementation Team
Purchasing Power, LLC, Atlanta, GA USA: Purchasing Power®'s Voice of the Customer (VoC) Program
BRONZE STEVIE® WINNERS:
Birevim, Istanbul, Turkey: Birevim's ‘Through the Roof’
Dell Technologies, Roundrock, TX USA: Dell Technologies | Customer-eXperience Projection (APJ)
DHL Express, Tempe, AZ USA: Continuous improvement mindset for a better customer experience
DHL Global Forwarding, Miami, FL USA: DHL Global Forwarding Customer Centric Onboarding
Employment Background Investigations Inc., Owings Mills, MD USA: Self Auditing Program & Continuous Training Yields Concrete Results
Enerya Enerji A.S., Istanbul, Turkey: Customer Services Transformation Program
League Inc, Toronto, ON, Canada: League's Personalized Service Approach Leads to Greater Engagement
Tata Communications (UK) Limited, London, United Kingdom: Building a Customer-Centric Culture
VIZIO Inc., Irvine, CA USA: VIZIO Support - Meeting Customers Where They Are
WNS (Holdings) Limited, Mumbai, India: Best Customer Satisfaction Strategy-NPS
Best Return on Customer Service Investment
GOLD STEVIE® WINNER:
Dell Technologies, Roundrock, TX USA: Dispatch Automation (APJ)
SILVER STEVIE® WINNERS:
Birevim, Istanbul, Turkey: Birevim's "Against All Odds"
DHL Global Forwarding, Miami, FL USA: DHL Global Forwarding Customer Centric Onboarding
Druva Inc., Sunnyvale, CA USA: Druva's Highly Efficient Customer Services Investment
IBM, Armonk, NY USA: BEST - Driving Better Returns thru Recognition
John Hancock Financial Services, Boston, MA USA: Applying Robotics results in Cost Reduction, Improved Metrics, Risk Avoidance, and Heightened Customer Experience
Nuance Communications, Inc. Burlington, MA USA: Royal Bank of Scotland Group Reaps Widespread ROI with Voice Biometrics
BRONZE STEVIE® WINNERS:
Dell Technologies, Roundrock, TX USA: How-To Video's (APJ)
GuideWell Connect, Jacksonville, FL USA: GuideWell Retail Centers are the Face of Florida Blue
Michael Kors, New York, NY USA: Michael Kors Return on Customer Investment: IVR for WISMO Calls
Optum, Eden Prairie, MN USA: Investment in Voice Analytics Drives Financial and Customer Experience Benefits
SmartLinx Solutions, Edison, NJ USA: Smartlinx Technical Services Team
VIZIO Inc., Irvine, CA USA: VIZIO's Move to Non-Domestic Outsourcers - Reducing Costs While Maintaining Performance
Best Use of Customer Insight
GOLD STEVIE® WINNER:
Periscope Data, San Francisco, CA USA: Periscope Data - Using Customer Insight Data to Drive Best-In-Class Support
SILVER STEVIE® WINNERS:
Bloomfire, Austin, TX USA: How Bloomfire Helps Capital One's Insights Teams Make Customer-Focused Decisions
CSS Corp, Chennai, Tamil Nadu, India: Creating Competitive Advantage and Revenue Impact with CSS Corp’s Customer Insights Platform, Active Insights
HomeServe USA, Norwalk, CT USA: Putting the Customer at the Heart of What We Do Each & Every time
ICW Group Insurance Companies, San Diego, CA USA: Gaining Competitive Advantage with New Service Offering
Turkcell, Istanbul, Turkey: Customer Touchpoint Platform
Wheels, Inc., Des Plaines, IL USA: User Experience Team uses client feedback to develop new mobile app
BRONZE STEVIE® WINNERS:
Clio - Practice Management Software, Vancouver, BC, Canada: Clio’s Customer Success Team Champions Company-Wide Customer Insights
Cvent, McLean, VA USA: Cvent Flex Product / Registration Reimagined.
Firmex, Toronto, ON, Canada: Ensuring Every Client’s Voice is Heard
GetResponse, Gdansk, Poland: Using Customer Insight for the Right Quality KPIs
VIZIO Inc., Irvine, CA USA: VIZIO's Voice of Customer - Digging Deep to Mine the Data
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: The Treasury Learning & Consulting Customer Training model
Best Use of Technology in Customer Service - Computer Industries
GOLD STEVIE® WINNER:
Dell Technologies, Roundrock, TX USA: Tech Support Transformation
SILVER STEVIE® WINNERS:
Conversocial, New York, NY USA: Conversocial’s Lift Off Into Engaged Customer Service
Druva Inc., Sunnyvale, CA USA: Druva's Innovatory use of Technology for Customer Service
SAP SE, Walldorf, Germany: Schedule an Expert Revolutionizes Customer Service at SAP
BRONZE STEVIE® WINNERS:
Dell Technologies, Roundrock, TX USA: Enabling OneClick Operating System Re-Install
Guidebook, Inc., San Francisco, CA USA: Automating Humanity: How Guidebook Leverages Technology to Delight Customers
OneCause Indianapolis, IN USA: Investing in Support Technology to Power A Better Tomorrow
SmartLinx Solutions, Edison, NJ USA: SmartLinx Solutions - System Integrations Enhance Customer Service
Best Use of Technology in Customer Service - Financial Services Industries
GOLD STEVIE® WINNER:
Teleperformance D.I.B.S. , Mumbai , Maharashtra, India: Creation of automated work stream using Artificial Intelligence
SILVER STEVIE® WINNERS:
National General Lender Services, Mesa, AZ USA: National General Delivers Industry-leading Customer Care
Refinitiv, New York, USA: Creating an optimal online customer experience for the time-poor financial community
Yapi Kredi, Kocaeli, Turkey: Yapi Kredi Bank Customer Relations Center Call Steering Deployment
BRONZE STEVIE® WINNERS:
QNB Finansbank, Istanbul, Turkey: QNB Finansbank Contact Center
Scivantage, Jersey City, NJ USA: Scivantage Delivers Customer Service
TIAA, New York, NY USA: Co-Browse: Looking After Those Whose Work Makes the World a Better Place
VakifBank, Istanbul, Turkey: Time Deposit Pricing and Marketing Project
VPay, Plano TX USA: Knowledge Management System Enhances Agent and Customer Experience
Best Use of Technology in Customer Service - Other Service Industries
GOLD STEVIE® WINNER:
IBM, Armonk, NY USA: Capitalizing on the Power of Cognitive Technology to Deliver Outstanding Client Experience
SILVER STEVIE® WINNERS:
1-800-Flowers.com, Carle Place, NY USA: Empowering Consumers and Enhancing the Shopping Experience Across All Channels
Cross Country Home Services, Fort Lauderdale, FL USA: Cross Country Home Services Says Goodbye Analog, Hello Digital
Deliveroo, London, United Kingdom: How great technology has transformed Deliveroo’s customer service proposition
Michael Kors, New York, NY USA: Michael Kors Leverages IVR for WISMO Calls
Optum, Eden Prairie, MN USA: Voice Analytics Technology Provides Data-Driven Insights
BRONZE STEVIE® WINNERS:
DHL International (UK) Ltd, Derbyshire, United Kingdom: Transforming Customer Service with Technology as e-commerce drives call volumes
Medela LLC., McHenry, IL USA: Medela invests in improving customer experiences
Best Use of Technology in Customer Service - Telecommunications Industries
GOLD STEVIE® WINNER:
Comcast, Philadelphia, PA USA: Comcast's Digital Care Team
SILVER STEVIE® WINNER:
Oi, Rio de Janeiro, Brazil: Single Screen Automation: Robotization Leveraging Competitiveness
BRONZE STEVIE® WINNER:
KT, Seoul, South Korea: Innovating the Customer Experience through Troubleshooting Self-diagnosis and Self-guided Videos
Best Use of Technology in Customer Service - All Other Industries
GOLD STEVIE® WINNER:
VXI Global Solutions, Los Angeles, CA USA
SILVER STEVIE® WINNERS:
HomeServe USA, Norwalk, CT USA: Auto IVR Solutions for Effortless Service
MRO Corp, Norristown, PA USA: MRO's Use of Technology in Customer Service
Municipality and Planning Department, Ajman, United Arab Emirates: Tasdeeq
BRONZE STEVIE® WINNERS:
Chamberlain Group, Oak Brook, IL USA
HomeServe USA, Norwalk, CT USA: Enhancing the Customer Experience Through Technology
LTD Commodities, Bannockburn, IL USA
VIZIO Inc., Irvine, CA USA: VIZIO's Self Serve - Do-it-yourself Service Requests
Wheels, Inc., Des Plaines, IL USA: nhanced Order Management System Improves Customer Service
e-Commerce Customer Service Award - Computer Industries
GOLD STEVIE® WINNER:
Mailchimp, Atlanta, GA USA: Reimagining the Mailchimp Platform to Better Serve Our Customers
e-Commerce Customer Service Award - Other Service Industries
GOLD STEVIE® WINNER:
Teleperformance D.I.B.S., Mumbai, Maharashtra, India: Innovation through eCommerce
BRONZE STEVIE® WINNERS:
Deliveroo, London, United Kingdom: Putting the app into appetite
DHL Express Peru, Callao, Peru: Looking for Customer satisfaction on an E-Commerce’s world
Overstock.com, Midvale, UT USA: Overstock.com - E-commerce Customer Care
e-Commerce Customer Service Award - All Other Industries
GOLD STEVIE® WINNERS:
Bose, Framingham, MA USA: Messaging for Customer Support
Qurate Retail Group, West Chester, PA USA: Providing a Superior Customer Experience on Digital and Social
SILVER STEVIE® WINNERS:
Manila Electric Company (Meralco), Manila, Philippines: Meralco Typhoon Watch 2018
VIZIO Inc., Irvine, CA USA: VIZIO's A Funny Thing Happened on the Way to the Forums
CUSTOMER SERVICE DEPARTMENT CATEGORIES
In addition to the possibility of receiving a peer-reviewed honor in these categories, all nominated customer service departments that were chosen as Finalists were also included in voting for the People's Choice Stevie Awards for Favorite Customer Service.
2019 PEOPLE'S CHOICE STEVIE AWARDS FOR FAVORITE CUSTOMER SERVICE WINNERS:
Computer Hardware: Dell Technologies | APJ Consumer - Premium Tech Support
Computer Services: Linode
Computer Software < 100 Employees: Bonfire
Computer Software 100+ Employees: Periscope Data
Consumer Products/Services: Birevim
Distribution & Transportation: DHL Express Bangladesh
Financial Services: ReSource Pro
Healthcare & Pharma: TSI Healthcare
Public Services & Education: Curriculum Associates
Retail: Qurate Retail Group
Telecommunications: Comcast
All Other Industries: CubeSmart
Customer Service Department of the Year - Airlines, Distribution & Transportation
GOLD STEVIE® WINNER:
DHL Express Colombia LTDA, Bogota, Colombia
SILVER STEVIE® WINNERS:
DHL Express, Buenos Aires, Argentina
DHL Express, Egypt, Cairo, Egypt
DHL Express, Guatemala, Guatemala City, Guatemala
DHL Express, Manila, Philippines
DHL Express, Seeb, Muscat, Oman
DHL Express Tanzania, Dar es Salaam, Tanzania
DHL Express Vietnam, Ho Chi Minh City, Vietnam
BRONZE STEVIE® WINNERS:
Delta Air Lines, Atlanta, GA USA: Global Sales Support
DHL Express Cameroon, Douala, Cameroon
DHL Express, Dhaka, Bangladesh
DHL Express, Johannesburg, South Africa
DHL Express, Kuwait, Kuwait City, Kuwait
DHL Express, San Jose, Costa Rica
DHL Express Uganda, Kampala, Uganda
DHL Express Uruguay S.RL, Canelones, Uruguay
DHL Express Zimbabwe, Bulawayo, Zimbabwe
DHL Fletes Aereos C.A, Caracas, Venezuela
Freightquote, Kansas City, MO USA
Customer Service Department of the Year - Computer Hardware
GOLD STEVIE® WINNER:
Unitrends, Burlington, MA USA
BRONZE STEVIE® WINNER:
Dell Technologies, Roundrock, Tx USA: APJ Consumer - Premium Tech Support
Customer Service Department of the Year - Computer Services
GOLD STEVIE® WINNER:
Network Alliance, Reston, VA USA
SILVER STEVIE® WINNER:
Mailchimp, Atlanta, GA USA
BRONZE STEVIE® WINNERS:
AppRiver, Gulf Breeze, FL USA
BambooHR, Lindon, UT USA
Druva Inc., Sunnyvale, CA USA
Linode, Philadelphia, PA USA
Customer Service Department of the Year - Computer Software - Up to 100 Employees
GOLD STEVIE® WINNER:
Customer Thermometer, Witney, Oxfordshire, United Kingdom
SILVER STEVIE® WINNERS:
Adestra, Dallas, TX USA
Adthena, Austin, TX USA
Agilence, Mt. Laurel, NJ USA
Bonfire, Kitchener, ON, Canada
Brainier Solutions, Inc., Minneapolis, MN USA
Constant Contact, Waltham, MA USA
DATABASICS, Reston, VA USA
Front, San Francisco, CA USA
Guidebook, Inc., San Francisco, CA USA
ListenFirst, New York, NY USA
MediaRadar, Inc., New York, NY USA
Olark, San Francisco, CA USA
Rocket Matter, Boca Raton, FL USA
Thinkific, Vancouver, BC, Canada
BRONZE STEVIE® WINNERS:
BerniePortal, Nashville, TN USA
BrightMove, Saint Augustine, FL USA
Criteria Corp, West Hollywood, CA USA
PipelineDeals, Seattle, WA USA
ReputationDefender.com, Redwood City, CA USA
Rycor,Chandler, AZ USA
SnapEngage, Boulder, CO USA
Total Defense, Hauppauge, NY USA
Visix, Inc., Peachtree Corners, GA USA
Zype, New York City, NY USA
Customer Service Department of the Year - Computer Software - 100 or More Employees
GOLD STEVIE® WINNER:
Mixpanel, San Francisco, CA USA
SILVER STEVIE® WINNERS:
Achievers, Toronto, ON, Canada
AWeber - Email Marketing, Chalfont, PA USA
Catchpoint, New York, NY USA
ChowNow, Playa Vista, CA USA
Cvent Inc, McLean, VA USA
Daxko, Birmingham, AL USA
ExakTime, Calabasas, CA USA
FieldEdge, Atlanta, GA/Fort Myers, FL USA
Intuit Inc., Mississauga, ON, Canada
Justworks, New York, NY USA
Marketo, Denver, CO USA
Openlink Financial, Uniondale, NY USA
Paycor, Cincinnati, OH USA
Periscope Data, San Francisco, CA USA
Replicon, Redwood City, CA USA
SoftPro, Raleigh, NC USA
Spinnaker Support, Greenwood Village, CO USA
Unitrends, Burlington, MA USA
Wolters Kluwer's ELM Solutions, Houston, TX USA
WP Engine, Austin, TX USA
BRONZE STEVIE® WINNERS:
Diligent Corporation, New York, NY USA
Highspot, Seattle, WA USA
Pushpay Holdings Limited, Redmond, WA USA
SpotX, New York, NY USA
ThousandEyes, San Francisco, CA USA
Workable Inc, Boston, MA USA
Customer Service Department of the Year - Consumer Products & Services
GOLD STEVIE® WINNER:
Birevim, Istanbul, Turkey
SILVER STEVIE® WINNERS:
Embark Veterinary, Inc. Boston, MA USA
Panera Bread, St. Louis, MO USA
BRONZE STEVIE® WINNERS:
Dell Technologies, Roundrock, TX USA: APJ Consumer - Basic Tech Support
Revant Optics, Portland, OR USA
Customer Service Department of the Year - Financial Services - Up to 100 Employees
GOLD STEVIE® WINNER:
Wells Fargo Merchant Services - Account Management, Concord, CA USA
BRONZE STEVIE® WINNERS:
IOU Financial, Kennesaw, GA USA
Squaremouth, Inc., St. Petersburg, FL USA
Customer Service Department of the Year - Financial Services - 100 or More Employees
GOLD STEVIE® WINNERS:
ReSourcePro, New York, NY USA
United Shore Financial Services, Troy, MI USA
BRONZE STEVIE® WINNERS:
Allianz Global Assistance, Richmond, VA USA
Family Heritage Life Insurance Company of America, Broadview Heights, OH USA
Merrill Corporation, St Paul, MN USA: DatasiteOne Service Team
Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries
GOLD STEVIE® WINNER:
SCAN Healthplan, Long Beach, CA USA
SILVER STEVIE® WINNERS:
Biofrontera, Inc. , Wakefield, MA USA
Grand Rounds, San Francisco, CA USA
MRO Corp, Norristown, PA USA
OptumCare, Phoenix, AZ USA
Ortho Clinical Diagnostics, Raritan, NJ USA
Stride Health, San Francisco, CA USA
TSI Healthcare, Chapel Hill, NC USA
BRONZE STEVIE® WINNERS:
Nextech, Tampa, FL USA
West's Health Advocate Solutions, Plymouth Meeting, PA USA
Customer Service Department of the Year - Public Services & Education
GOLD STEVIE® WINNER:
ServiceNow, Santa Clara, CA USA: Tennessee Department of Human Services
SILVER STEVIE® WINNER:
OmniUpdate, Camarillo, CA USA
BRONZE STEVIE® WINNERS:
Curriculum Associates, North Billerica, MA USA
Standard For Success, Cloverdale, IN USA
Customer Service Department of the Year - Retail
GOLD STEVIE® WINNER:
Qurate Retail Group, West Chester, PA USA
SILVER STEVIE® WINNER:
Zappos, Las Vegas, NV USA: Zappos.com
BRONZE STEVIE® WINNER:
Outdoor Voices, Austin, TX USA
Customer Service Department of the Year - Telecommunications
GOLD STEVIE® WINNER:
Comcast, Philadelphia, PA USA: Digital Care Team
SILVER STEVIE® WINNER:
Loop Communications, Charlotte, NC USA
BRONZE STEVIE® WINNER:
MetTel, New York, NY USA
Customer Service Department of the Year - All Other Industries
GOLD STEVIE® WINNER:
Deliveroo, London, United Kingdom
SILVER STEVIE® WINNERS:
Acronym Media, New York, NY USA
HomeServe USA, Norwalk, CT USA
Justworks, New York, NY USA
Lazada Philippines, Manila, Philippines
Legacy.com, Chicago, IL USA
Response, Lindon, UT USA
BRONZE STEVIE® WINNERS:
Arizona Public Service, Phoenix, AZ USA
Electronic Arts, Austin, TX USA
Hisense USA, Suwanee, GA USA
Lurn, Inc., Rockville, MD USA
Offerpad, Gilbert, AZ USA
Rimini Street, Inc. Las Vegas, NV USA
Shell&Turcas Petrol AS, Istanbul, Turkey
CUSTOMER SERVICE SUCCESS CATEGORIES
Customer Service Success - Business Service Industries
GOLD STEVIE® WINNER:
IBM, Armonk, NY USA: Pursuing Excellence in Serving its Customers
SILVER STEVIE® WINNER:
Advantage Media Group|ForbesBooks, Charleston, SC USA: A Spirit of Service and Hospitality in the Lowcountry
Customer Service Success - Financial Service Industries
GOLD STEVIE® WINNER:
OneWest Bank, Pasadena, CA USA: OneWest Bank: One Customer and One Business at a Time
SILVER STEVIE® WINNER:
Shepherds Friendly Society, Cheadle, Cheshire, United Kingdom: Excelling in customer service
BRONZE STEVIE® WINNERS:
GuideWell Connect, Jacksonville, FL USA: Health Plan and Provider - Make a Perfect Match
John Hancock Financial Services, Boston, MA USA: Customer Centric Strategic Initiatives
Customer Service Success - Other Service Industries
GOLD STEVIE® WINNER:
Arzum, Istanbul, Turkey: Arzum After Sales Services Team
SILVER STEVIE® WINNER:
Delta Defense, West Bend, WI USA: The Pillar of Light in a Moment of Darkness
BRONZE STEVIE® WINNER:
DHL Express, Algiers, Algeria: Center Of Excellence “CEO” Certification
Customer Service Success - Technology Industries
GOLD STEVIE® WINNER:
Active Digital, Tunbridge Wells, Kent , United Kingdom: Active Digital's Customer Service Winning Story
SILVER STEVIE® WINNERS:
Cvent Inc, McLean, VA USA: Cvent Client Services
Intellis, New York, NY USA: Developing Dimensional Customer Service
Masergy, Plano, TX USA: Masergy - Helping Customers Achieve “What's Next"
Optuno, Miami, FL USA
BRONZE STEVIE® WINNERS:
DATABASICS, Reston, VA USA: Customer Service: Tenacious & Unrelenting Against Barriers
IBM, Armonk, NY USA: Account Coverage Change Tool
MentorcliQ, Columbus, OH USA: Fun & Effective Customer Success
MessageGears, Atlanta, GA USA: MessageGears Customer-Driven Technology Solutions Drive Rapid Growth
Nasdaq Corporate Solutions, New York, NY USA: Nasdaq Boardvantage - Continuing to strive for Excellence
Patagonia Health, Cary, NC USA: Scaling 2.0 - A business strategy driven by 100% customer reference-ability
ShopKeep Inc., New York, NY USA
Customer Service Success - All Other Industries
GOLD STEVIE® WINNER:
Darlings of Chelsea, London, United Kingdom: Creating a sector-leading multi-channel customer experience
SILVER STEVIE® WINNER:
Simplilearn, San Francisco, CA USA: Customer Centricity as a Lesson in Customer Success
NEW PRODUCT & SERVICE CATEGORIES
Business Intelligence Solution - New
GOLD STEVIE® WINNER:
Delta Vacations, Minot, ND USA: Getting the calls to right person: increasing efficiency and boosting sales at the same time
SILVER STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, CO USA: Business Intelligence Application of Machine Learning to Recruiting and Performance Management
BRONZE STEVIE® WINNERS:
CubeSmart Self Storage, Malvern, PA USA: CubeSmart: Innovation Leader
IBM, Armonk, NY USA: Quota Account Module (QAM)
Business Intelligence Solution - New Version
GOLD STEVIE® WINNER:
Confirmit, London, United Kingdom: Confirmit - Smarter Business Intelligence: Empowering Better Business Decisions that Drive Better Business Outcomes
SILVER STEVIE® WINNER:
Pointillist, Boston, MA USA: Pointillist Business Intelligence Solution - New Version
BRONZE STEVIE® WINNERS:
Comcast Philadelphia, PA USA: Comcast Care Business Intelligence: Agent Performance Management & Analytics
First American Database Solutions, Santa Ana, CA USA: Providing Transparency on Real Property: Leveraging Data to Flag Hidden Threats
Collaboration Solution - New
GOLD STEVIE® WINNER:
WNS (Holdings) Limited, Mumbai, India: Collaboration solution: a leading FMCG player and WNS
SILVER STEVIE® WINNER:
Nextiva, Scottsdale, AZ USA: Nextiva Unveils NextOS, the ideal collaboration solution
BRONZE STEVIE® WINNERS:
IBM, Armonk, NY USA: Nano as a Service (NaaS) 24X7 Query Processing
Shepherds Friendly Society, Cheadle, Cheshire, United Kingdom: Collaborative Junior ISAs
Collaboration Solution - New Version
GOLD STEVIE® WINNER:
ClickMeeting Ltd., Gdansk, Pomorskie, Poland: ClickMeeting Webinar Software: new room, new technology, new features
BRONZE STEVIE® WINNER:
HP PPS Australia, Sydney, NSW Australia: Premium Partner Support
Contact Center Solution - New
GOLD STEVIE® WINNER:
VXI Global Solutions, Los Angeles, CA USA: Training Simulator
SILVER STEVIE® WINNERS:
i2x, Berlin, Germany: i2x: Helping contact centers capture, understand, and extract actionable insights from phone conversations in real-time
Nuance Communications, Inc. Burlington, MA USA: The Modern Voice: Nuance’s AI-Powered Engine for Conversational Dialog
BRONZE STEVIE® WINNERS:
Delta Vacations, Minot, ND USA: Atlas Dashboard
KT, Seoul, South Korea: “HINT” & “GiGA Care”, Solutions for Both Customers and Consultants
Sparkcentral, San Francisco, CA USA: Sparkcentral - Automated Messaging Distribution Platform
Squelch, Redwood City, CA USA: Optimize the customer experience through the teams that serve customers after the sale
Contact Center Solution - New Version
GOLD STEVIE® WINNER:
NICE, Hoboken, NJ USA: NEVA (NICE Employee Virtual Attendant)
SILVER STEVIE® WINNERS:
NICE inContact, Salt Lake City, UT USA: NICE inContact CXone: Winning Every Interaction, Earning Lifelong Loyalty
Nuance Communications, Inc. Burlington, MA USA: Nuance Security Suite - Leveraging AI to Curb Fraud Across Voice and Digital Channels
BRONZE STEVIE® WINNERS:
Comm100, Lewes, DE USA: Comm100's AI-powered chat
Concentrix, Fremont, CA USA: Concentrix Business Analytics Turns IVR Data into Business Value
IBM, Armonk, NY USA: Territory Quota Change Alignment Tool (TQCAT)
Mediatel Data SRL, Bucarest, Romania: Mediatel Contact Center suite
Unisys, Blue Bell, PA USA: InteliServe: Innovating the Digital Workplace
CRM Suite - Enterprise - New
GOLD STEVIE® WINNER:
Nextiva, Scottsdale, AZ USA: NextOS is the ideal CRM Suite solution for enterprises
BRONZE STEVIE® WINNER:
CubeSmart Self Storage, Malvern, PA USA: CubeSmart: Innovation Leader
CRM Suite - Enterprise - New Version
GOLD STEVIE® WINNER:
Pegasystems Inc., Cambridge, MA USA: Pega Infinity™: Revolutionizing How Businesses Engage With Their Customers
CRM Suite - Midmarket - New
GOLD STEVIE® WINNER:
AkSigorta, Istanbul, Turkey: A New Digital Era on Omni-Channel Customer Journey for Aksigorta
CRM Suite - Midmarket - New Version
GOLD STEVIE® WINNER:
Zaius, Boston, MA USA: Zaius: B2C CRM
Incentive Management Solution - New
GOLD STEVIE® WINNER:
CarrefourSA, Istanbul, Turkey: CarrefourSA Loyalty Program - Increasing Customer Engagement >> Increasing Sales
BRONZE STEVIE® WINNERS:
IBM, Armonk, NY USA: Commissions Expense Accruals
IBM, Armonk, NY USA: Sales Target Interlock Using IBM Planning Analytics
IVR or Web Service Solution - New
GOLD STEVIE® WINNER:
IBM, Armonk, NY USA: Client Sales Resource Locator (Web & Mobile)
BRONZE STEVIE® WINNER:
Attivio, Newton, MA USA: Deliver better web self service and case resolution with Elevate from Attivio
IVR or Web Service Solution - New Version
GOLD STEVIE® WINNER:
Inference Solutions, San Francisco, CA USA: Inference Studio - Intelligent Virtual Agent Platform
SILVER STEVIE® WINNER:
Artificial Solutions, Stockholm, Sweden: Teneo: delivering the multi-channel experience.
BRONZE STEVIE® WINNERS:
KT, Seoul, South Korea: Customized IVR Based on Customer Effort Scores
Oi, Rio de Janeiro, Brazil: IVR Speech Recognition adds agility, cost reduction and increases Oi's customers’ satisfaction
Marketing Solution - New
GOLD STEVIE® WINNER:
CarrefourSA, Istanbul, Turkey: CarrefourSA Loyalty Program - Increasing Customer Engagement >> Increasing Sales
SILVER STEVIE® WINNERS:
EFG Companies, Irving, TX USA: Bringing L.O.V.E. to Client Management
EFG Companies, Irving, TX USA: Empowering Consumers in B-2-B-2-C Market
Refactored, Windsor, CO USA: CompassABM by Refactored
BRONZE STEVIE® WINNERS:
GuideWell Connect, Jacksonville, FL USA: An Idea is Born
VakifBank, Istanbul, Turkey: Time Deposit Pricing and Marketing Project
Marketing Solution - New Version
GOLD STEVIE® WINNER:
Swrve New Media, San Francisco, CA USA: Swrve 3.0: Unmatched Multichannel Engagement
Relationship Management Solution - New
GOLD STEVIE® WINNER:
Itaú Unibanco Holding S.A., Sao Paulo, Brazil: Transactional NPS in Customer Service
SILVER STEVIE® WINNER:
Strikedeck, Sunnyvale, CA USA: Strikedeck Blitz - A Self-Serve Customer Success Solution
BRONZE STEVIE® WINNERS:
John Hancock Financial Services, Boston, MA USA: An innovative way to share content for everyday use
Nextiva, Scottsdale, AZ USA: NextOS is the best relationship management solution on the market
Relationship Management Solution - New Version
GOLD STEVIE® WINNER:
Strikedeck, Sunnyvale, CA USA: Strikedeck Customer Success Management Tool 3.0
BRONZE STEVIE® WINNERS:
Chorus.ai, San Francisco, CA USA: Chorus.ai Ensures Better Handoffs and Prep, Leaving Salespeople Better Prepared and More Effective
Impartner South Jordan, UT USA: Impartner PRM
Vocalcom, Paris, France: Vocalcom Survey Design
Sales Automation Solution - New
GOLD STEVIE® WINNER:
IBM, Armonk, NY USA: Specialty Quota Module (SQM)
Sales Automation Solution - New Version
GOLD STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, CO USA: Territory Management Expanding Application into Sales Automation
BRONZE STEVIE® WINNERS:
Chorus.ai, San Francisco, CA USA: Chorus.ai Takes Care of All The Details, Leaving Reps to Do What They Do Best, Sell
ConnectLeader, Salem, NH USA: ConnectLeader Sales Engagement Platform
IBM, Armonk, NY USA: IPL Creation Enhancements with RPA/Python
SalesPreso, Melbourne, VIC, Australia: SalesPreso - delivering customer-relevant presentations in minutes
Sales Enablement Solution - New
GOLD STEVIE® WINNER:
IBM, Armonk, NY USA: Engage AR - Excellence in Managing Account Receivables
SILVER STEVIE® WINNERS:
Brainshark, Waltham, MA USA: Brainshark Machine Analysis
ConnectLeader, Salem, NH USA: ConnectLeader Sales Engagement Platform
BRONZE STEVIE® WINNERS:
BMC Software, Houston, TX USA: Territory Ninja Tool
Garanti Bank A.S., Istanbul, Turkey: Digital Auto Loan Application
PROLIFIQ, Beaverton, OR USA: PROLIFIQ ACE(R) - Sales Enablement and Content Delivery Native on Salesforce
Revenue Storm Corporation, Schaumburg, IL USA: RevUp Your Sales Wins in a Virtual Classroom
Sales Enablement Solution - New Version
GOLD STEVIE® WINNER:
Seismic Software, San Diego, CA USA
SILVER STEVIE® WINNERS:
MindTickle, San Francisco, CA USA: MindTickle Sales Readiness Platform
Sales Partnerships, Inc., Broomfield, CO USA: Revolutionizing Field Sales Enablement through SPI's Territory Management Suite
SalesPreso, Melbourne, VIC, Australia: Empowering Sales Enablement teams across the world
BRONZE STEVIE® WINNERS:
Bigtincan, Boston, MA USA: Bigtincan Life Sciences
CarrefourSA, Istanbul, Turkey: CarrefourSA Loyalty Program - Increasing Customer Engagement >> Increasing Sales
Chorus.ai, San Francisco, CA USA: Chorus.ai is Ramping Reps to Productivity Faster
ServiceNow, Santa Clara, CA USA
Sales & Marketing Mobile Application - New
GOLD STEVIE® WINNER:
Aksigorta Inc., Istanbul, Turkey: Aksigorta Aksiyon Mobile App – “Freeing up the sales force for selling"
Sales & Marketing Mobile Application - New Version
GOLD STEVIE® WINNER:
Allego, Boston, MA USA: Modern Learning Tools Improve Sales Training in Allego 5.0 and 5.1
BRONZE STEVIE® WINNER:
Manila Electric Company (MERALCO), Manila, Philippines: Meralco Online
Sales Performance Management Solution - New
GOLD STEVIE® WINNER:
Delta Vacations, Minot, ND USA: Driving performance by focusing on the right metrics
SILVER STEVIE® WINNER:
Aksigorta Inc., Istanbul, Turkey: Aksigorta Sales Management Platform (Aksiyon) - "Freeing up the sales force for selling"
BRONZE STEVIE® WINNERS:
IBM, Armonk, NY USA: Engagement Team Plan Tool
PROLIFIQ, Beaverton, OR USA: PROLIFIQ CRUSH(R) - Account Planning Native on Salesforce
Sales Performance Management Solution - New Version
GOLD STEVIE® WINNER:
Chorus.ai, San Francisco, CA USA: New Smart Themes and Smart Playlists by Chorus.ai Takes Sales Performance Management to a New Level
Customer Service Training Product of the Year
GOLD STEVIE® WINNER:
Liveops, Scottsdale, AZ USA: Liveops Customer Service eLearning LMS
SILVER STEVIE® WINNER:
MTM, Lake St. Louis, MO USA: MTM's Reveal Training
BRONZE STEVIE® WINNER:
FIS, Jacksonville, FL USA: “MicroLearnings" series, FIS
Sales Training Product of the Year
GOLD STEVIE® WINNER:
Vengreso, San Francisco, CA USA: The Vengreso 10 Steps to Launching a Digital Sales Program is Like No Other
Sales Consulting Practice of the Year
GOLD STEVIE® WINNER:
Visualize, Inc., Birmingham, MI USA: Guiding Sales Leaders to Results
SILVER STEVIE® WINNER:
Integrity Solutions, Nashville, TN USA: Integrity Solutions: Creating Cultures of Trust, Relationships, Customer Loyalty and Advocacy
BRONZE STEVIE® WINNERS:
Guidebook, Inc., San Francisco, CA USA: Partnership and Progress: Guidebook's Consultative Approach to Sales and Customer Relationships
Janek Performance Group, Las Vegas, NV USA
The Brooks Group, Greensboro, NC USA
Sales Training Practice of the Year
GOLD STEVIE® WINNER:
MarketBridge, Bethesda, MD USA
SILVER STEVIE® WINNERS:
Janek Performance Group, Las Vegas, NV USA
Visualize, Inc., Birmingham, MI USA: Helping Clients Visualize and Realize Sales Success
BRONZE STEVIE® WINNERS:
Factor 8, Chandler, AZ USA
Integrity Solutions, Nashville, TN USA: The Industry Leader in Developing Ethical Sales Cultures
RAIN Group, Framingham, MA USA
Revenue Storm Corporation, Schaumburg, IL USA: Rev Up Your Sales Performance with Revenue Storm®
PJ Nisbet & Associates Ltd., Cambridge, UK: Powerful Sales Training Delivered Globally
Wilson Learning, Minneapolis, MN USA
Sales Outsourcing Provider of the Year
GOLD STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, CO USA
SILVER STEVIE® WINNER:
VXI Global Solutions, Los Angeles, CA USA
BRONZE STEVIE® WINNER:
TTEC, Englewood, CO USA
Incentive, Rewards, or Recognition Provider of the Year
GOLD STEVIE® WINNER:
MarketBridge, Bethesda, MD USA
SILVER STEVIE® WINNERS:
EXTRA Loyalty Solutions, Istanbul, Turkey: CarrefourSA Loyalty Program
John Hancock Financial Services, Boston, MA USA: John Hancock Signature Services
BRONZE STEVIE® WINNERS:
GoDaddy, Scottsdale, AZ USA
HALO Recognition, Long Island City, NY USA
Customer Service or Call Center Consulting Practice of the Year
GOLD STEVIE® WINNER:
Alorica, Irvine, CA USA: Navigating Policies, Politics and People for ReBadging Abroad
Customer Service or Call Center Training Practice of the Year
GOLD STEVIE® WINNER:
Learning Tribes, Miami, FL USA: Learning Experience Echo-System
SILVER STEVIE® WINNERS:
Alorica, Irvine, CA USA: Microlearning, Advanced Analytics and Modern Technology Fuel Company Growth
FIS, Jacksonville, FL USA: “MicroLearnings" series, FIS
BRONZE STEVIE® WINNERS:
IBM, Armonk, NY USA: Accelerate in Global Sales Incentives
iQor, St. Petersburg, FL USA: A sQholarly path to Leadership at iQor
TTEC, Englewood, CO USA: TTEC is Taking Training to the Next Level by Combining Talent and Technology
Sales or Customer Service Solutions Technology Partner of the Year
GOLD STEVIE® WINNERS:
EFG Companies, Irving, TX USA: Shortening Claim Lifecycle Through Virtual Empowerment
Xvoyant, West Jordan, UT USA: Xvoyant Sales Performance Improvement Platform: Transforming the 1:1
SILVER STEVIE® WINNERS:
IBM, Armonk, NY USA: IBM Solutions and Offering Launch Hub
Natterbox, Croydon, Surrey, United Kingdom: Disrupting the Telco Industry with their fully Embedded Solution
TTEC, Englewood, CO USA: Omnichannel Customer Experiences Managed in the Cloud with HumanifyTM Customer Engagement as a Service
BRONZE STEVIE® WINNERS:
Concentrix, Fremont, CA USA: Technology Solutions to Accelerate Digital Transformation While Minimizing Risk
IBM, Armonk, NY USA: Sellers Self-service Transformation
LogMeIn, Inc. Boston, MA USA: LogMeIn Introduces the Future of Customer Engagement with A.I. Powered Bold360 Product Lineup
Reputation.com, Redwood City, CA USA: Improve Outcomes by Managing your Online Reputation
Tech Defenders, Grand Rapids, MI USA: Tech Defenders - Recycle. Revive. Reuse - Technology Innovator
Contact Center or Customer Service Outsourcing Provider of the Year
GOLD STEVIE® WINNER:
CGS, New York, NY USA: Evolution of Global Customer Engagement Services with Innovative and Creative Solutions
SILVER STEVIE® WINNERS:
Liveops, Inc., Scottsdale, AZ USA
ModSquad, Inc. Sacramento, CA USA: ModSquad's ModSourcing: Outsourcing, Modernized
ReSourcePro, New York, NY USA: Beyond Customer Service - Our Care During Hurricane Harvey
Sutherland Global Services Bulgaria, Sofia, Bulgaria: Sutherland Bulgaria
TTEC, Englewood, CO USA: Rebranding, Global Expansion and Digital Transformation Drive TTEC in 2018
VXI Global Solutions, Los Angeles, CA USA
BRONZE STEVIE® WINNERS:
60K Ltd., Sofia, Bulgaria: Customer Service Outsourcing Provider Zumba fitness with Sixty K
Alorica, Irvine, CA USA: Driving Innovation and Making Lives Better-One Interaction at A Time
C3i Solutions, Horsham, PA USA: To the Moon and Back! Integrating Global Consumer Support at Pfizer Consumer Health
Callzilla, Miramar, FL USA: Callzilla Makes Its Name on Client Life-Or-Death Adversity
CLEAResult, Tempe, AZ USA
CustomerLink, Las Vegas, NV USA
Sitel Group, Miami, FL USA: The Employee Experience is the Customer Experience
TELUS International, Las Vegas, NV USA: Better together: Partnering to enable growth and customer experience innovation
Leadership or Management Training Practice of the Year
GOLD STEVIE® WINNER:
Wilson Learning, Minneapolis, MN USA
SILVER STEVIE® WINNER:
Carew International, Inc., Cincinnati, OH USA
BRONZE STEVIE® WINNERS:
IBM, Armonk, NY USA: Servant Leadership
TTEC, Englewood, CO USA: Interactive Learning and Gamification Drives Competency Development
BUSINESS DEVELOPMENT CATEGORIES
Business Development Executive of the Year
GOLD STEVIE® WINNER:
Birevim, Istanbul, Turkey: Murat Ciftci, Founder & Chairman
SILVER STEVIE® WINNERS:
AMN Healthcare, San Diego, CA USA: Ralph Henderson, AMN Healthcare President of Professional Services and Staffing
HomeServe USA, Norwalk, CT USA: Andrew DeCastro, Vice President of Business Development
The Allure Group, Brooklyn, NY USA: Edward L. Lai, Corporate Director of Asian Initiatives
Verified Volunteers, a Sterling Company, Fort Collins, CO USA: Christina Brown, Vice President of Client Experience
BRONZE STEVIE® WINNERS:
New Heights Educational Group, Inc, Defiance, OH USA: Pamela Clark, Executive Director of NHEG
WekaIO, San Jose, CA USA: Barbara Murphy, Vice President of Marketing - From Stealth to Powerhouse
Business Development Professional of the Year
GOLD STEVIE® WINNERS:
The Allure Group, Brooklyn, NY USA: Edward L. Lai, Corporate Director of Asian Initiatives
WinWire, Santa Clara, CA USA: Mehul Agarwal, Director of Strategic Accounts
SILVER STEVIE® WINNER:
HomeServe USA, Norwalk, CT USA: Outstanding Contributor to Business Development Goals and Generous Mentor for Team - Larry Byrne
Business Development Achievement of the Year - Financial Services Industries
GOLD STEVIE® WINNER:
Sales Partnerships, Inc., Broomfield, CO USA: Delivering Large Scale Results While Under the National Spotlight
SILVER STEVIE® WINNER:
John Hancock Financial Services, Boston, MA USA: Long-Term Care Portal
Business Development Achievement of the Year - Services Industries
GOLD STEVIE® WINNER:
Employment Background Investigations Inc., Owings Mills, MD USA: New Partner Alliance Team Makes Partnerships Primary Revenue Driver
BRONZE STEVIE® WINNER:
Cross Country Home Services, Fort Lauderdale, FL USA: Let’s Make A Deal: Cross Country Home Services, Master Negotiator
Business Development Achievement of the Year - Technology Industries
GOLD STEVIE® WINNER:
Interactions, Franklin, MA USS: Interactions Transforms Customer Engagement with Integration of Full Omnichannel Capabilities
BRONZE STEVIE® WINNERS:
Pushpay Holdings Limited, Redmond, WA USA: Pushpay - Personalized Customer Service
WinWire, Santa Clara, CA USA: Achievements of Strategic Accounts
Business Development Achievement of the Year - Transportation Industries
GOLD STEVIE® WINNER:
DHL Express, Nairobi, Kenya: ‘Power up your potential’ E-Commerce
BRONZE STEVIE® WINNER:
DHL Express (Poland) sp. z o.o., Warsaw, Poland: Volume increase 37% compared to 2017 in international B2C
Business Development Achievement of the Year - All Other Industries
GOLD STEVIE® WINNER:
Response, Lindon, UT USA: Biz Dev
SILVER STEVIE® WINNER:
HomeServe USA, Norwalk, CT USA: Flawless Execution of Best Practices Leads to Unprecedented Success
BRONZE STEVIE® WINNER:
DHL Express Peru, Callao, Peru: Empowerment Program: I’ve Got The Power